Should we open up Zammad to our customers?
Hi @trishalynn, if by users you mean external users such as customers, I’d be much interested to read about your experience.
View ArticleShould we open up Zammad to our customers?
Hi @Dennis1993, thanks for your suggestion. I’m not sure this will help, though. If I’m not mistaken, a user can always see all tickets that have been created in his name, and if it’s a shared...
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Should we open up Zammad to our customers?
Sorry, yes, I meant customers. And so far, the way we handle incoming service requests, is that customers can email service@, sales@, support@, etc. and it directly gets converted into a Zammad ticket...
View ArticleShould we open up Zammad to our customers?
Thanks for your thorough reply, @trishalynn. This is actually exactly how we work today, and our use case is also very similar. So maybe my initial post was misunderstood. We are considering opening...
View ArticleShould we open up Zammad to our customers?
Oh, I see now. Hmm, I’m not sure how long my org had been using Zammad before I started doing customer service and tech support, so it sounds like I can’t be of further help at all. I’m sorry that I...
View ArticleMultiple answer in one ticket
Hello Ssion, these settings you mentioned are the opposite from creating separated tickets. They are used to enhance the ticket-assignment for incoming emails. You can try the following in the...
View ArticleShould we open up Zammad to our customers?
Hello vic, this may be a great benefit for your customers if they can call up and process their tickets themselves. If you also make customer-related content available to the customer automatically...
View ArticlePortainer Stack Persistent Storage
Hi, we have all the needed variables now in defaults, yes. You can directly import the stack from git with only these two settings in portainer: Repository URL: “GitHub - zammad/zammad-docker-compose:...
View ArticleSend email on trigger action does not work.
Hi wilhelm-lenz, should it be possible that the group assigned to your tickets has no outgoing email-address set? In one of your screenshots i can see you don’t have any email-channels with an...
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Send email on trigger action does not work.
Hello patlein, First of all, thank you very much for your help. Besides, there are no stupid questions, only stupid answers Yes, the trigger has been active the whole time and it has also been...
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Send email on trigger action does not work.
Oh right. Parse is right, I completely overlooked that. I’m sorry Wilhelm Lenz. Then configure the email and it should work. Just a general question: Have you received any emails from the ticket...
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Send email on trigger action does not work.
I did the email configuration in the channels at the very beginning. Yes, I receive emails from the ticket system, for example when a ticket system is created. But somehow it doesn’t work with the...
View ArticleSend email on trigger action does not work.
Thank you very much for your help! I have shared more info.
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Send email on trigger action does not work.
A little tip: Don’t mix too many roles, it also caused errors in our system. So don’t assign all three roles to one user. I have attached a screenshot of how the settings are in our system. Because we...
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Cant download tickets
Infos: Im trying to download the tickets,but getting error Used Zammad version: 6.3x Operating system: elasticsearch: Limits: cpu: 2 memory: 4Gi Requests: cpu: 300m memory: 2Gi railsserver: Requests:...
View ArticleSend email on trigger action does not work.
Hi patlein. Unfortunately, I cannot select an email in the group. I think this could be because there is simply no sender email address assigned to the group. Unfortunately, I don’t know why I can’t...
View ArticleCancel Queued Emails and Delete tickets
What ist the solution? Because it’s interesting for me.
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Inactive buttons "create a new record" and "update existing records" in the...
Infos: Used Zammad version: 6.1.0 Used Zammad installation type: docker Operating system: Browser + version: Google chrome 123.0.6312.123 Expected behavior: Make checkboxes active Actual behavior: The...
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