Send email on trigger action does not work.

Hi wilhelm-lenz,

should it be possible that the group assigned to your tickets has no outgoing email-address set? In one of your screenshots i can see you don’t have
any email-channels with an outgoing address configured.

Steps to solve this:

1. Setup an email-channel (MS365/Google/Email(IMAP/POP3/SMTP))
2. In the group setting set the outgoing email-address
3. Your trigger will send emails like melted butter

Hint: The configured “Email Notification Channel” is only necessary for agent notifications internally - not for outgoing emails to customers.

Sunny greetings
byPARSE