LDAP deactivated: why?
@fliebe92 I was confused from the log message Permission Exists? thinking it was an error message, now I understand it stands for something like “check if the permission exists”. So, any suggestion on...
View ArticleAute-assign current user on ticket creation ?
you can’t leave it blank when you customer creates new ticket, trigger will be executed after the ticket creation. But the customer has to fill his name before, and this is something that I want to be...
View ArticleshowAlert error translation does'nt work
Used Zammad version: 6.3.1 installation type: source Operating system: Browser + version: google chrome 126.0.6478.127 this is not working @ajax({ id: '###', type: 'PUT', url:...
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Tag-based Trigger doing nothing
Infos: Used Zammad version: 6.2 Used Zammad installation type: Helm Expected behavior: When a trigger is based on tags and the tag is assigned, the action is performed. Actual behavior: Nothing...
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showAlert error translation does'nt work
I get this error and i see this is zammad.pl.po file so i guess it’s possible somehow
View ArticleLDAP deactivated: why?
The catchphrase ERROR is usually a very pointing one. Not sure if that applies here as well.
View ArticleLDAP deactivated: why?
After a better inspection, I found the following errors while doing the initial LDAP synchronization: I, [2024-07-03T12:01:55.494663#505-149100] INFO -- : Skipping. No Role assignment found for login...
View ArticleSend email on trigger action does not work.
Hello patlein, Thank you very much for the information. Our version is 6.3.1-1719857269.4363a065.jammy Seems to be newer. I just can’t explain why it’s not working at the moment. Is there another...
View ArticleSend email on trigger action does not work.
Hi wilhelm-lenz, Ok, that’s good if the latest version is installed. Sorry for asking such a stupid question: Is the trigger set to active? Have you completely rebuilt/configured the trigger? The...
View ArticleMail Authentication method
Hi, is it possible this was once possible or planned? By looking at: zammad/app/models/channel/driver/smtp.rb at develop · zammad/zammad · GitHub
View ArticleMail Authentication method
I read that specific line as “default to autodetect”. So you should be fine, I guess?
View ArticlePackages | Custom attachment
Hi I created a modal controller in which I added a custom file_upload tag which is used to upload files to this controller. I think the files are uploaded to the server using some api I have no idea...
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GeoIP helm not works
Infos: Used Zammad version: 6.3.1 Used Zammad installation type: helm Operating system: EKS 1.29.3-20240605 Browser + version: Safari latest I tried to set trustedProxies in Helm, but still did not...
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GeoIP helm not works
kotov228: image852×302 36.6 KB Would you mind sharing where you have this UI part from? A little bit more of information would be fantastic.
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GeoIP helm not works
MrGeneration: Would you mind sharing where you have this UI part from? A little bit more of information would be fantastic. it’s from chat details and also when I open sessions
View ArticleGeoIP helm not works
10.10.x.x is a private network address. Of course you will not receive a valid location.
View ArticleGeoIP helm not works
yes, of course, 10.10.0.0/16 is a local VPC, but how can Zammad get an external address?
View ArticleGeoIP helm not works
Does the user have an external ip address or is the user on the same subnet or network class like Zammad?
View ArticleGeoIP helm not works
let me add zammad.yaml so you can understand the situation better There is access via the public Internet, in that respect everything is ok ingress: enabled: true className: nginx annotations:...
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