A little tip: Don’t mix too many roles, it also caused errors in our system. So don’t assign all three roles to one user.
I have attached a screenshot of how the settings are in our system. Because we have assigned an email address to the “group”.
Set the timeout for the assignment to 0, otherwise the tickets may lose their owner after a certain time. We had tried to fix this error intensively and only found out exactly what it is for through the forum. Just by the way :).
