LDAP deactivated: why?
While I’m trying to run the application program from the other thread, I enabled the debug log for a while and found the following: I, [2024-07-01T15:34:33.444554#48972-149480] INFO -- : Parameters:...
View ArticleZammad Mail Import
Then you might have an issue with your mail channel configuration. Could you check your production.log and see if the channel is being polled? Is the right folder being scanned? What does your...
View ArticleCan't connect WhatsApp
What is definitive is that there are missing query parameters from the Meta side. Normally it should be like this: #<ActionController::Parameters {“hub.mode”=>“subscribe”,...
View ArticleTimestamp are not correct
Hello, sorry for the late reply, but I have now found the problem. The server I am using was installed and configured by our hoster. An error was probably made with the tzdata program. No matter which...
View ArticleOTRS 6 migration to Zammad (test instance for evaluation)
After four months of hard work setting up DevOps processes, importing data from OTRS, getting familiar with the API, and creating custom tools to ensure reproducibility, I can announce that Zammad...
View ArticleWhich log file logs sessions / admin log-ins
Thanks, got it! Somehow my search did not find anything authentication related. Just did a live logging via via SSH and tail.
View ArticleZammad Mail Import
I accidentally used the wrong template. Can it still be moved? I just tested it on another instance. Here, all emails are imported wonderfully. However, after about an hour, they are not syncing...
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Send email on trigger action does not work.
Hello dear community, I am currently trying to create a trigger action that sends an email to the owner of the ticket when the owner is changed. Unfortunately this does not work for me. I have set the...
View ArticleAD Mapping Specific Objects
Infos: Used Zammad version: 6.3.1 Used Zammad installation type: docker-compose Operating system: Ubuntu Browser + version: Firefox 127.0.2 I am trying to map my active directory user’s phoneNumber...
View ArticleSend email on trigger action does not work.
Hello willhelm-lenz, I have copied your trigger and it works for me without any problems. However, we are using the latest version of Zammad: 6.3.1-1718620481.9d65e987.jammy. Maybe it has something to...
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LDAP group role mappings are not saved
Hi there Same issue here, although running another Zammad version (5.4.1). I found a workaround for this. You can define the mappings in the Zammad Rails Console like this: Open console with zammad...
View ArticleEditable Checklist for Tickets
Cool Idea ! But for us, the highlighter is weird to use. You never know when it is activated and always double mark the same. You cannot give colours a name, so you have to write down somewhere what...
View ArticleAuto Creating User - role assignment based on domain
Azure AD Services is supposed to be able to do some LDAP stuff. Switching that on and connecting it to Zammad might work for provisioning employee accounts. Depending on how you set things up your...
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Mail Authentication method
Infos: Used Zammad version: 6.3.1 Used Zammad installation type: package Operating system: Debian Problem: It seems that zammad is using MD5 challenge response/encrypted password for...
View ArticleMail Authentication method
Hi @NitroxydeX. I guess you might need to deep dive into the code to get this changed.
View ArticleLDAP group role mappings are not saved
@pmarch Short question, it it for you also an active directory server which you want to connect?
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