Cool Idea !
But for us, the highlighter is weird to use.
You never know when it is activated and always double mark the same.
You cannot give colours a name, so you have to write down somewhere what colour means what?
A Checklist is a feature we really miss.
Thats why we are using Planka for Projects and have integrated a field “Planka URL”.
But that is a lot of overhead for small tickets and recurrent tickets.
It would be great to have a Checklist Template, f.e.
"Customer cannot Print
o Check Connection
o Ping IP
o Check Port
o Escalate Level 2 Support"
