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Aute-assign current user on ticket creation ?
It can be configured in the trigger menu. Need to play a little bit with logical expressions
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Setup for a custom "landing page" after login
I digged a bit… So you’re suggesting is something like this ? zammad run rails r 'Setting.set("default_controller", "#ticket/view")' Or zammad run rails r 'Setting.set("default_controller",...
View ArticleOption to disable notification for pendin till changes
What is your original issue/pain point you want to solve? When I am subscribed to a ticket and the owner is moving the “pending till”-datetime over and over again, I get notifications for that over...
View ArticleMultiple answer in one ticket
Hi byPARSE, That’s exactly it. However, instead of creating a new ticket for each response, Zammad creates only one ticket and attaches all the responses to the same ticket. Operators then need to...
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LDAP import jobs are stuck
Infos: Used Zammad version: 6.3.1 Used Zammad installation type: (package) Operating system: Ubuntu 22.04 Browser + version: Firefox latest Expected behavior: on my instance under LDAP Integration the...
View ArticleIssue creating a trigger
Infos: Used Zammad version: 6.1.0-1699735608.4747590e.jammy Used Zammad installation type: Source? Operating system: Ubuntu 22.04 Browser + version: Chrome 126.0.6478.127 Expected behavior: Create a...
View ArticleReplies from Customer get trimmed
Infos: Used Zammad version: 6.3.1-1719580786.92828557.jammy Used Zammad installation type: package Operating system: Ubuntu Browser + version: Chrome latest Expected behavior: When a customer replies...
View ArticleNginx for reverse
Infos: Used Zammad version: 6.3.1 Used Zammad installation type: docker-compose Operating system: ubuntu2204 Browser + version: Expected behavior: change the url and we can access for the website *...
View ArticleAuthentik SAML Login doesn't work | Err 422 invalid ticket
Hello. Thank you for your answer! I use the authentik self-signed certificate As you wrote correctly, I did not specify this in the provider. Now I have adapted it and the content in Zammad. But...
View ArticleWeb-Interface - How can I delette an organisation
Hi, I do not find a button to delete an organization: I found some double organization, one with email/domain address one without email/domain. Best Regards Nils Infos: Used Zammad version: 5.2.3 Used...
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Can't connect WhatsApp
dominikklein: fy token is really the correct one? Maybe there is some white the token is correct. there is no whitespace…
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Web-Interface - How can I delette an organisation
nils_h: I do not find a button to delete an organization: You can’t do this in the UI you need to do this via the console. nils_h: Used Zammad version: 5.2.3 You should really upgrade your instance to...
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Zammad Mail Import
Zammad is successfully logging into the Azure Enterprise Application, but emails remain in the shared mailbox without being imported into Zammad.
View ArticleWhich log file logs sessions / admin log-ins
Thanks, I’ll do some research, as I’m either blind or I don’t see any login sessions / tries within the production log. At least not related to the username. Could not find what I was looking for so...
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Zammad Mail Import
Leon: emails remain in the shared mailbox without being imported into Zammad. Try flagging the emails as unread. Is this also a problem with new e-mails coming in?
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Which log file logs sessions / admin log-ins
It might be difficult finding this information in busy instances which produce a lot of logging information, but you should be able to find something based on your login name. Try searching for...
View ArticleZammad Mail Import
The Mails are Flagged as unread and yes Neither existing nor new emails are being imported
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