Email ticket doesn't work when Storage Mechanism is changed to S3
I think when all services are restarted after the s3-storage config was added and the storage was changed it should be working. But maybe it’s also something related to the docker-compose setup, I...
View ArticleSSO requires initial sign in
Infos: Used Zammad version: 6.2.0-1702975436.87754a02 Used Zammad installation type: Self-Hosted via Package Operating system: Ubuntu 22.04 Browser + version: IE, Microsoft Edge, Google Chrome, and...
View ArticleNo Password Reset Form on Mobile Version
Used Zammad version: 6.2 (latest) Used Zammad installation type: package ?? Is there any preferred option from (source, package, docker-compose, …)? Operating system: Ubuntu 22.04.3 Browser + version:...
View ArticleNo Password Reset Form on Mobile Version
@nikomax Currently it’s correct that there is no password reset handling directly inside the mobile view. I agree that it’s not a good situation that the password reset link redirects to the login...
View ArticleNo Password Reset Form on Mobile Version
Sounds Great, What is better: Writing here in community Opening a ticket in GitHub Both I preferred here, because of discuss and I am not sure how I can see the releases for package build in GitHub.
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Restore data with new version
I’ve just tried, I’ve modified the repo and the image verison but it doesn’t work… I get this error : for the versions, I’ve taken the one from this docker-compose :...
View ArticleUnable to create and use ticket templates
okay, can we remove the status option to the customer in their ticket form
View ArticleTrigger/Scheduler to send a list of tickets
Used Zammad version: 6.2.0 Operating system: Windows 11 Browser + version: Microsoft Edge Is there a way that Zammad send a summary or a report every 1st Monday of the month? We categorize certain...
View ArticleNeed Assistance Creating a Trigger to Update a External Customer
This did help, thank you for that. However, now i have created a trigger, however, the customer is not getting the email that the ticket has been updated. I can send a screenshot for you if needed.
View ArticleTime event triggers based on breached escalation times
Yes, I am saying the times in the red box represent the time in my timezone (CET) when triggers get executed and not the time when the ticket actually escalates in its different SLA targets like...
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Filesystem docker-compose V6.2
Used Zammad version: 6.2.0 Used Zammad installation type: docker-compose Operating system: GitHub - zammad/zammad-docker-compose: Zammad Docker images for docker-compose for zammad docker what is the...
View ArticleOTRS 6 CE Migration: Validation failed: Name contains invalid path...
Yes, there is one nested group in our OTRS setup. I digged into the details and enabled query logging. I’ve seen that there are queries for group names of our OTRS groups which does not exist in the...
View ArticleNo Time Tracking on Mobile View
Used Zammad version: 6.2 (latest) Used Zammad installation type: package Operating system: iOS latest Browser + version: safari latest Expected behavior: after appending some internal notes I want to...
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Trigger closed ticket, prevent thank you
MrGeneration: Is the trigger actually running or is the condition no longer true? The condition might be no longer true, because if the user will answer to the ticket the state is set to open. For me...
View ArticleUnable to create and use ticket templates
You can check CoreWorkflow for this: Core Workflows — Zammad Admin Documentation documentation
View ArticleTrigger/Scheduler to send a list of tickets
I think inside Zammad this is currently not possible, but with the usage of the API from outside you could implement some solutions.
View ArticleTime event triggers based on breached escalation times
I think I wrote this already on one other topic. There are jobs that are doing these checks, for the pending reached check it runs every 15 minutes, and for the esclations check it runs every 5...
View ArticleExperience using kubernetes installation?
Hi, I have not yet installed the community version but I was wondering if anyone has had any experience installing it on a kubernetes cluster? It is mentioned in the docs but it also says that it is...
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Meilisearch instead of elasticsearch
Title: to refactor text indexer from elasticsearch to meilisearch elasticsearch huge resource usage, maybe legacy? but I see there’s some document format dependencies huge resource usage no config...
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