Clik here to view.
For privacy reasons, Zammad has bloedd remote Content
For privacy reasons, Zammad has blocked remote content in this message. You can retrieve it from the original formatting Technical assistance Used Zammad version: Zammad version...
View ArticleEmail address per Group
I’ve no clue about Exchange … a colleague of mine did the setup. Now we have two AD accouns, each with an exchange mailbox and e-mail address. Or is one account enough with several mail-addresses...
View ArticleCan't connect WhatsApp
E, [2024-06-21T14:01:17.613708#11781-149600] ERROR – : WhatsApp Webhook: GET https://DOMAIN/api/v1/channels_whatsapp_webhook/502c9833-fa27-4ed5-8ba5-92ba4e863370 E,...
View ArticleCan't connect WhatsApp
In the admin interface, in WhatsApp, is there a log shown as well? It might contain more information what went wrong.
View ArticleClik here to view.
Internal Tasks (not Customer related)
Also Ops-focused, you’d create a customer called COMPANYNAME or better yet DEPARTMENTNAME, and then if you’re pulling reports on how many times an agent worked on internal stuff, you’d know for which...
View ArticleNotification Variables
Used Zammad version: 6.2.0 Used Zammad installation type: Docker Operating system: Linux Browser + version: Safari 17.5 We are setting up a notification to agents when a ticket have reach the solution...
View ArticleCan't connect WhatsApp
Did you use the official documentation for setting it up? Mh, currently, no idea.
View ArticleClik here to view.
Notification Variables
These information are not available as variable. ceriverob: 6.2.0 Your Zammad version is outdated and prune to security advisories. Please upgrade to 6.3.1 asap.
View ArticleIssue with auto-reply e-mails
You’re forwarding mails from mailbox A to B and mailbox B is connected to Zammad. Mailbox B works completely as expected and mails to A does not? What’s the difference? Especially the headers might be...
View ArticleDetermine remote_IP automatically in the ticket
There is no way to use the current remote IP during a e.g. ticket creation. Technically, if the user is signing in to create a ticket, the IP is available within sessions -if- the session is to be...
View ArticleHide data-type="phone-out" from Create dialogue
You cannot disable these things in the form, but you can change the default ticket type during the creation. It at least saves you a click....
View ArticleAdding an Agent with limited rights
Should be perfectly possible with a specific role and core workflows. Roles — Zammad Admin Documentation documentation Core Workflows — Zammad Admin Documentation documentation
View ArticleDefault destination group when creating new ms365 channel
You’re not missing anything as far as I’m aware. It’s a feature request I guess, possibly bug if you can argue it well enough… If you choose the feature request path, create it here: Feature requests...
View ArticleUnable to assign owner in triggers
Consider updating tot he latest available stable version. If it’s a temporary bug, it might solve your issue already. There was an issue with the configuration in the past.
View ArticleTemplate Frame is alway "open" if I create a new Ticket
No, you cannot default hide this UI part.
View ArticleCleaning up emailed ticket responses
That’s what the “see more” functionality is there for. Usually Zammad will not show you the full article. Does that not apply to you?
View Article