Connect Domino mail database in Zammad
Does this Domino thingie provide a SMTP and IMAP/POP3 server?
View ArticleBandwidth SMS integration?
There is no bandwidth integration and thus there’s no resource / history.
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Failed upgrade from 6.2 to 6.3 with mysql
AlexPYR: what exactly should i verify? Well. This is that the package installation is checking during preinstall as other wise it updates partially (and many users are unable to see and understand...
View ArticleBug? in the history
You’re on Zammad 6.1. The issue you’re describing never occured to me. Upgrade to 6.3.1 (which is the current stable) and check if this still occurs on new tickets. Existing entries most likely will...
View ArticleDifferent search results when changing the order of the keywords
I personally can’t decide if this is a bug or not. You can try it, but I guess it might change search results at a point that might be unexpected and faulty for others. Possibly only a feature...
View ArticleGet the ticket title back from the REST API
No. The ticket number is generated by Zammad during ticket creation - not by you.
View ArticleDashboard - Waiting Time always 0
This dashboard widget depends on your SLAs. If you’re not using those, it won’t show anything.
View ArticleCostumer Field cant edit
Core workflows has you covered. https://admin-docs.zammad.org/en/latest/system/core-workflows.html
View ArticleIssue on reply when Client is an agent
Zammad 6.2 is outdated and has security advisories. Please upgrade asap. This might also solve the issue, if not, it’s most likely a bug.
View Articlereport creation with group filter
It is not possible to restric the reporting function to data of only a specific scope (as stated by the documentation). It might be an option to use Grafana with custom dashboards and specific access...
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E-Mail auto reply based on if user is a customer or not
Zammad triggers can differentiate if the user that created a ticket was a agent or a customer already. The default trigger imho already does exactly this. So no clue what you’re trying to do.
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Triggers to manage ticket just by emails
Agents replying to ticket notifications is not supported by Zammad and shouldn’t be done. You’re risking data leaking (e.g. their signature). LutherBlissett: 6.2 You’re outdated. Upgrade asap.
View ArticleZammad tries to create new tickets with already assigned tickets numbers...
Does this happen to all tickets or just to tickets with the same content?
View ArticleUpgrade elasticsearch to 8: Rebuild not possible (wrong version)
In my experience the upgrade path from 7 to 8 is a pain i the butt and is everything but working. At least the 3 times I have tried. Nuking and re-creating was the easier and faster way for me....
View ArticleDisable "reñay above" on agent reply
It’s hard to follow what exactly your issue is. In all countries I know and am aware of support wise, it is usus to have something like either greeting, message byebye -quote8s)- (optionally) -OR-...
View ArticleUpdate ticket send notification url with sso
What you’re trying to achieve is not possible. And if it is it might be hacky and not officially supported.
View Article365 not connecting with Zammad
Maybe you’ll consider showing a screenshot of that message because I still don’t know where the message comes from.
View ArticleExcel report column orders reordering
Title: Excel report column orders reordering What is your original issue/pain point you want to solve? When adding ticket object attributes, the order of columns in the excel report in unreliable...
View ArticleZammad tries to create new tickets with already assigned tickets numbers...
All new tickets opened via mail. New tickets opened through web portal are not affected. No two tickets have the same content or title
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