SSO SAML-login page required
Hello every one…i have configured zammad with idp (keycloack) with saml protocol…when i logged in with my frontapp i expect that when i open my zammad it directly goes to ticket page but it still...
View ArticleCan we compare two dates in Zammad
Hello there, I’m new to Zammad… and interested with this. Was a feature request created for this ? I searched without success but maybe i missed something ? (I it twas not created i can do it ?)
View ArticleNot authorized when creating a ticket within a group via JSON API
@fliebe92 I think the tocken is correct, since it is the same I used before, and it has been generated as follows: curl --header "Content-Type: application/json" \ --request POST \ --data '{ "name":...
View ArticleCSRF token verification failed (https and nginx has set https)
Used Zammad version: 6.3.1 Used Zammad installation type: (source, package, docker-compose, …) Operating system: ubuntu 22.04.4 LTS Browser + version: Version 126.0.6478.61 (Official Build) (64-bit)...
View ArticleClik here to view.
POP3 issues with mailpit
Hello @fliebe92! You can find the forked (and working) mailpit here: GitHub GitHub - antonionardella/mailpit: An email and SMTP testing tool with API for... An email and SMTP testing tool with API for...
View ArticleNot authorized when creating a ticket within a group via JSON API
GET /api/v1/user_access_token is available to get a list of all your token for the current user. Does ticket.agent role has correct permissions for the used group?
View ArticlePOP3 issues with mailpit
Hi @skip. Thanks a lot! Let me know if there is something I could support with.
View ArticleVariable for parent-ticket
Is there any other way to inform the user about merging? We have many users, who don’t look in the ticket itself and just reply to mail.
View ArticleShow Group on customer existing ticket screen
Hi Is there a way I can show the Group field on the screen for customer ticket editing/viewing. I just want to show it read only. We use Group as company department. Infos: Used Zammad version: Used...
View ArticleVariable for parent-ticket
Hi, there are received merge and merged into conditions available in triggers, maybe you need to play around with it.
View ArticleVariable for parent-ticket
In addition to this, there are notifications sent out automatically IMO. Maybe this is enough, but for sure, this needs to be activated within the notifications. They should be part of Ticket update....
View ArticleNot authorized when creating a ticket within a group via JSON API
Uhm, while I’m able to inspect the user with the very same token via api/v1/users/<id>, I’m not able to see the access token: % curl --header "Content-Type: application/json" \ --header...
View ArticleClik here to view.
Not authorized when creating a ticket within a group via JSON API
Your token is missing the permission to manage your tokens. This is why … I guess you should stop with whatever you’re doing and need to study the documentation a bit and my last question is not...
View ArticleClik here to view.
Show Group on customer existing ticket screen
Hi @jmcsvt , this shouldd be doable with a core workflow: https://admin-docs.zammad.org/en/latest/system/core-workflows.html The documentation is really good and should lead you in the right direction...
View ArticleClik here to view.
Zendesk Migration - Error with ObjectManager
Hi dominikklein, You were right - despite the fact that we tried to delete the field via web ui, the field was still present on the API GET request. Just for information to another person that get...
View ArticleHow to find and resend undelivered EMails
ohhh thank you very much, with your code i could find which tickets have failed mails… but i dont get to “resend” a mail, could you explain more?
View ArticleUse a different operating system user
I’m installing zammad on Debian 12, and I would like to use _zammad instead of zammad as system user owner of the application and of the service. In fact, my systemd override defines the user _zammad...
View ArticleNot authorized when creating a ticket within a group via JSON API
@fliebe92 I will study the documentation more, but I guess your question was answered in my original post: the user 7 has full permissions on group 3: `"group_ids":{"3":["full"]}` or am I misreading...
View ArticleNot authorized when creating a ticket within a group via JSON API
Hi @fluca1978. Based on your output, the user you’re using has "role_ids":[4]. Do you have access to the Rails Console and could look up the output of Role.find(4)?
View ArticleNot authorized when creating a ticket within a group via JSON API
BTW: Did you try to use the Zammad GUI to create a ticket? If not, could you please do so?
View Article