Objects -Attribute types - "External Data Source" missing
Dear MrGeneration, I’m sorry that I didn’t see this myself. After updating to version 6.3.1, the field is now available. Thank you very much for your help!
View ArticleNo permission to view ticket unless permission set to FULL
Used Zammad version: 6.3.1-1717069273.466794ba.jammy Used Zammad installation type: package Operating system: Ubuntu 22.04 Browser + version: Firefox 126.0.1 64bit Expected behavior: Be able to see...
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User selectable in scheduler even if disabled
Used Zammad version: 6.3.1-1717069273.466794ba.jammy Used Zammad installation type: package Operating system: Ubuntu 22.04 Browser + version: Firefox 126.0.1 64bit Expected behavior: Inactive user not...
View ArticleLDAP group role mappings are not saved
Hi @dominikklein, we use our central ActiveDirectory for the LDAP connection. We therefore do not have another comparable system at our disposal. However, we run a whole range of applications which...
View Articlecollaboration between groups
Infos: Used Zammad version: 6.3.1-1716457712.5cc84175.bookworm Used Zammad installation type: package Operating system: Debian Bookworm Browser + version: Chrome Expected behavior: I have multiple...
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How can a user edit his own data
How can a user edit his own data? In his own profile only this is available: But I want that the user is able to edit some of his own settings: Is this possible? Used Zammad version: 6.3.1 Used Zammad...
View ArticleKnowledgebas Link not opening in Firefox
Dont’t know how, but now it works. Maybe just because I deactivated and re-activated the knowledgebase. Also the knowledgebase does not open in a seperate tab any more (in any browser), which is fine...
View ArticleUpgrade Zammad 6.2 to 6.3.1 failed pg_isready
Infos: Used Zammad version: 6.2.0-1713335465.b27a0d24.centos8 Used Zammad installation type: Package Operating system: Rocky Linux 8.10 Browser + version: Any Expected behavior: Upgrade to...
View ArticleUpgrade Zammad 6.2 to 6.3.1 failed pg_isready
This issue looks similar to Upgrade Zammad 6.0 to 6.1 failed Extra information that was missing. /opt/zammad/config/database.yml production: adapter: postgresql database: zammad pool: 50 timeout: 5000...
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Microsft365 AD vinculation when users already exist in Zammad
Infos: Used Zammad version: 6.3.1-1716835376.47297604.jammy Used Zammad installation type: (source, package, docker-compose, …) Operating system: Ubuntu 22.04.4 LTS Browser + version: Microsoft Edge...
View ArticleGetting Error while resetting the password when Two factor Authentication is...
Infos: Used Zammad version: 6.2.0 Used Zammad installation type: (source, package, docker-compose, …) Package Operating system: Oracle Linux 8.9 Browser + version: Google Chrome Version 125.0.6422.142...
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Microsft365 AD vinculation when users already exist in Zammad
Hello! To solve this I set Automatic account link on initial logon to yes This way if an existing user shares the email address (e.g. from an import and then the system switches to OAuth) it is linked...
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Add button to view user history in "Users" Management admin screen
1) What is your original issue/pain point you want to solve? As Zammad admins, we sometimes want to view the history of specific users. Currently, this is only possible when going to the user’s...
View ArticleUnable to send Mails from Zammad
Hello, mailboxes were integrated via the Office 365 integration so that all emails sent to the IT hotline now land in the ticket system. However, when replying to the email through the ticket system,...
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Zendesk Migration - Error with ObjectManager
Hi dominikklein, We did deleted the ‘brand_image_url’ field and it’s no longer on our Zendesk. Despite this fact, zammad migration is still failling with the same message: What am I missing? Fresh...
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Advanced reference detection by References: header
I would try to solve your use case this way: Using the option “Sender based on Reply-To header”, a received mail can be forwarded to zammad with the customer mail as Reply-To. This way zammad would...
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System keeps disabling users
rahu: What I understood from other LDAP-related posts, if a user is not found in LDAP, Zammad won’t touch the user. (Is that correct?) not if they were created through LDAP-sync zammad then interprets...
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Zammad 6.3 triggers to change new priority
Infos: Used Zammad version: 6.3.1 Used Zammad installation type: package Operating system: Ubuntu 20.04.6 Browser + version: Firefox 126.0 Expected behavior: I have added two new ticket objects...
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