Unable to Install on Ubuntu 24.04
I can reproduce this issue and notified packager.io. That’s all I can do.
View ArticleUnable to Install on Ubuntu 24.04
ok thanks. I’m just trying to make sure I’m not losing my mind or doing something crazy
View ArticleUnable to Install on Ubuntu 24.04
Packager.io reported back that the issue has been solved. I have no time to test this right now but wanted to sync you back asap.
View ArticleE-Mail auto reply based on if user is a customer or not
Hey all, after some time, I found out that my original solution wasn’t the right way to get my plan working. But after I figured that out, some other stuff came my way. So I just started again to get...
View ArticleHow do i update node.js in zammad 6.3
Thank you for your answer. I will first change the permissions so that node is no longer executable. Let’s see if that’s enough for the auditor.
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Moving to zammad from plain e-mail support
Thanks for the reply, it helped me understand it a bit better If we keep using the same addresses and start by dragging mails to the zammad folder/mailbox, we can also drag responses there to track it...
View ArticleDidn't see reply button mail
Used Zammad version: Zammad version 6.3.1-1715932826.48881ba1.jammy Used Zammad installation type: (package, ) Operating system: Ubuntu 22 Browser + version: Google Chrome I receive mails and...
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OTRS 6 migration to Zammad (test instance for evaluation)
In the last update, I was able to build scripts to import core workflows, triggers, overviews, roles, and users from JSON or CSV files. This enables me to replicate my setup from one system to another...
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Didn't see reply button mail
You probably need to assign an e-mail address to the group. Then you’ll be able to send e-mails. Check the group settings.
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OTRS 6 import, some user passwords not working
Confirmed, I looked into the database. OLDer (between 2007 and June 2012) passwords in OTRS are saved in plaintext This means that in Zammd only the newer accounts with a hash instead of the plaintext...
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Attachments Intermittently Disappearing in Zammad Tickets and Notes
for example today, when an attachment is uploaded, o_id remains at 0
View ArticleOTRS 6 import, some user passwords not working
Or use LDAP/SAML or let users change their password in Zammad as a new system. Benefit would be that these passwords would be rotated at least once after some years.
View ArticleOTRS 6 import, some user passwords not working
For Zammad we are going to use M365 OAuth which should reduce this issue, although some people might still want to use the username/password from OTRS until they get used to M365 login. The proposed...
View ArticleCore Workflows not blocking users from changing customer details
Is this a bug? Shall I file one on GitHub?
View ArticleBandwidth SMS integration?
Infos: Used Zammad version: 6.3.1-1717069273.466794ba.bullseye Used Zammad installation type: package Operating system: Debian Browser + version: Waterfox G6.0.14 I am currently trying to integrate...
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Bandwidth SMS integration?
You mean that this extremely detailed how to by Rolf is not helping…?! Packages Tutorial Development Packages Tutorial Welcome to this tutorial. I will do my best to give you a basic introduction into...
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