In the last update, I was able to build scripts to import core workflows, triggers, overviews, roles, and users from JSON or CSV files. This enables me to replicate my setup from one system to another seamlessly.
To move Core Workflows from Staging to Production, it’s necessary to maintain the same structure on both systems. I use Python and API calls to delete all existing workflows and import the new ones. Postman is my tool of choice for making API calls; I call the API with GET in staging, copy the JSON body to a file, and then import it using Python. This method ensures I always have a backup of the last import saved in a repository.
Additionally, when migrating from OTRS, there is an issue with email addresses. OTRS allows multiple users to have the same email address, but this poses a problem in Zammad. Users logging in with a duplicate email address will encounter a blank Zammad.
To address this, you need to clean up the users in Zammad. Export the list of users and change the email addresses of duplicate accounts to random ones. Then, depending on how these accounts were used, you’ll need to decide on the best way to handle them.
See you next time!