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Creating a field
Hi I would like to add an empty field to make a note in the right column in this section. Kind of near where I have it highlighted. Would I do that in the “Objects” menu settings and under “Ticket”?...
View ArticleCreating a field
The documentation has you covered: https://admin-docs.zammad.org/en/latest/system/objects.html
View ArticleCreating a field
Is the full system restart option within the dashboard? Or is that something an admin has to do?
View ArticleZendesk Migration - Error with ObjectManager
Infos: Used Zammad version: 6.3.1-1716973733.929318d1.jammy Used Zammad installation type: package Operating system: Ubuntu 22.04 Browser + version: Chrome Hi guys, I’m trying to set up a new...
View ArticleView yesterdays closed tickets
I’m wanting an overview for all tickets closed yesterday. I’m struggling to define this with the options on the overview creation page. If I do closing time with last (relative) 1 day I get closed...
View ArticleSearch function do not works correctly after updating zammad
Infos: Used Zammad version: Zammad version 6.3.1-17 Used Zammad installation type: package Operating system: Red Hat Enterprise Linux release 9.4 Browser + version: chrome 125.0.6422.113 Expected...
View ArticleSearch function do not works correctly after updating zammad
The namespace has been changed some versions before. Please consider reading release notes in the future, as some of these announced changes might break your neck unprepaired. It’s zammad run rake...
View ArticleGet the ticket title back from the REST API
Is there a way to get the Zammad title assigned to the ticket, I mean the one with the numbering scheme, from the REST API? When invoklng the add_ticket endpoint I get back only the number attribute.
View ArticleTriggers to manage ticket just by emails
Used Zammad version: 6.2 Used Zammad installation type: source Operating system: Debian Bookworm Browser + version: Firefox 115.11.0 Expected behavior: My users can open ticket just by send an email...
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Creating a field
Hi! The full restart option has to be set by the admin This post explains it fairly well Set environment variable APP_RESTART_CMD="/path/to/your_app_script.sh restart" Technical assistance it depends...
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Search function do not works correctly after updating zammad
MrGeneration: zammad run rake zammad:searchindex:rebuild Yes,it works thank you for the help.
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Web notification for customers
Infos: Used Zammad version: Zammad version 6.3.1-1716457712.5cc84175.jammy Used Zammad installation type: Package Operating system: Any Browser + version: Any Expected behavior: Notification on zammad...
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Web notification for customers
https://user-docs.zammad.org/en/latest/extras/profile-and-settings.html Further input for understanding the details: https://admin-docs.zammad.org/en/latest/manage/trigger/system-notifications.html
View ArticleZammad tries to create new tickets with already assigned tickets numbers...
Used Zammad version: 6.3.1-1717139718.b22e3e99.centos8 Used Zammad installation type: packages Operating system: Centos 8 Browser + version: Firefox 126.0 ###Expected behavior: Changed ticket mode...
View ArticleWeb notification for customers
So notifications are for agents only? https://user-docs.zammad.org/en/latest/extras/profile-and-settings.html Notifications are available to agents only
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