Question about triggers
State changed as in ticket state changed. Thus is the update did not cause a state change (e.g. by reopening the ticket) then the trigger won’t fire.
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Question about triggers
MrGeneration: State changed as in ticket state changed. Thus is the update did not cause a state change (e.g. by reopening the ticket) then the trigger won’t fire. But I’ve changed the ticket...
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post your own second trigger maybe there’s a small subtle difference??
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Question about triggers
oh… i see something: you’re using “sender of last article”… if an agent has written the last article or the system, your customer won’t be the receiver, but your agent use “customer” (Kunde)
View ArticleQuestion about triggers
Great! This works! Thank you! One last questions: where do I find a list of “placeholders” like #{ticket.customer.firstname}?
View ArticleQuestion about triggers
In our documentation: https://admin-docs.zammad.org/en/latest/system/variables.html
View ArticleUnable to Install on Ubuntu 24.04
Infos: Used Zammad version: 6.3.1 Used Zammad installation type: package Operating system: Ubuntu 24.04 LTS Browser + version: n/a Expected behavior: Installation Complete Actual behavior:...
View ArticleUnable to Install on Ubuntu 24.04
The host in question is reachable just fine. You do have an ipv4 connection to the internet in general, right? If so, double check your local firewall(s) and proxy if applicable.
View ArticleUnable to Install on Ubuntu 24.04
yes. I have also tried to install it on a separate system on a separate network that does not have IPv6. That system is running Ubuntu 22.04. It exhibits the same behavior, waits for the remote...
View ArticleUnable to fetch some archives on Ubuntu 24.04
Not trying to spam. For whatever reason, my previous post was removed. Infos: Used Zammad version: 6.3.1 Used Zammad installation type: package Operating system: Ubuntu 24.04 LTS & 22.04 LTS...
View ArticleUnable to fetch some archives on Ubuntu 24.04
Please stop creating dozens of threads or I’ll have to ban hammer you.
View ArticleUnable to access localhosted zammad on windows system on same network
Infos: Used Zammad version: 6.3.1 Used Zammad installation type: ,package Operating system: Ubuntu 24.04 Browser + version: Firefox and Chrome Expected behavior: Access localhosted zammad through ip...
View ArticleUnable to access localhosted zammad on windows system on same network
@MrGeneration Can you help me with this issue?
View ArticleUnable to Install on Ubuntu 24.04
On the Ubuntu 22.04 system, I retried it with apt-fast for a more verbose download and it essentially timed out. No bites were downloaded. root@prowl:~# apt-fast install zammad 05/29 11:17:11 [NOTICE]...
View ArticleUnable to Install on Ubuntu 24.04
Here is the code timing out Download Results: gid |stat|avg speed |path/URI ======+====+===========+======================================================= 8196fd|ERR |...
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