"">Scheduler fails with "ActiveRecord::ConnectionTimeoutError: could not obtain...
Where does it touch that file or create the symlink? From what I’ve seen I don’t see contrib/docker/docker-entrypoint.sh touching database.yml but I might be missing something. The only change that I...
View ArticleSLA - Update escalation time calculate on ticket creation
Hi MrGeneration, thanks for checking. I thought first as well that my rules would be the issue, but I read the docu as “If first response is set, we use first response as start value - and after the...
View ArticleDifferent search results when changing the order of the keywords
It is 7.17.21 on my instance. I will dive deeper into the documentation to know how i can make direct queries to ES.
View ArticleE-Mail via trigger doesn't work
we found the problem. In our support group (Settings → Groups), the e-mail address was missing. I’ve overlooked the hint in /var/log/zammad/production.log “Unable to send trigger based notification to...
View ArticleDuplicates tickets when integration mail in copy
Thanks for your help, seems to be what i need to setup ! But do you have more information about how thats works ? What they want to say by “Search for Follow-up” ? : Something like thats ? :...
View ArticleClik here to view.
Duplicates tickets when integration mail in copy
robinkyo: Attachment : I think check if any same attachement in the existant tickets ( Name, format, file size?) I’m not exactly sure at which level this works, I would imagine the examples you give,...
View ArticleFailed to update from 6.2 to 6.3
Infos: Used Zammad version: 6.2.0-1708586921.9bcc425e.jammy amd64 Used Zammad installation type: Ubuntu package Operating system: Ubuntu 22.04.4 Browser + version: Edge 124.0.2478.10 Expected...
View ArticleClik here to view.
Duplicates tickets when integration mail in copy
dvanzuijlekom: There’s a reason we don’t do too aggressive follow-up detection, because some users are apparently used to clicking “Reply” on an earlier e-mail from the Helpdesk, changing the subject...
View ArticleClik here to view.
Duplicates tickets when integration mail in copy
I just reminder something can help us with the case : dvanzuijlekom: here’s a reason we don’t do too aggressive follow-up detection, because some users are apparently used to clicking “Reply” on an...
View ArticleDuplicates tickets when integration mail in copy
Yes, that will work too. You might have to instruct your agents to use Pending close more often instead of immediately closing tickets, should a customer actually respond to a ticket which has already...
View ArticleFailed to update from 6.2 to 6.3
Hi, try with: # sudo apt -f install and try again with upgrade
View ArticleDifferent search results when changing the order of the keywords
This may be it: photoshop lizenz = 23 hits lizenz photoshop = 13 hits lizenz* photoshop = 23 hits The reason is that because of append_wildcard_to_simple_query in lib/search_index_backend.rb, the...
View ArticleDifferent search results when changing the order of the keywords
This would explain my “6660 telefonie”-sample. I have for example a ticket with some content like “mit Kunde telefoniert” and anywhere in the articles the “6660”. Searching for “6660 telefonie” would...
View ArticleDifferent search results when changing the order of the keywords
Vielen Dank, allem! Thanks a lot everyone! This seems very plausible! I will test this as well but it makes sense. And if this is the case, perhaps the default in Zammad can be changed to always add...
View ArticleClik here to view.
Failed to update from 6.2 to 6.3
7qubit: sudo apt -f install Thanks a lot. That worked it out. Can you give me a hint what the comand-line argument -f does? I like to understand how I fixed it. But I couldn’t find anything on it on...
View Article"">Scheduler fails with "ActiveRecord::ConnectionTimeoutError: could not obtain...
@JasperE Great find! Fixed all of my DB/scheduler maintenance issues.
View ArticleDifferent search results when changing the order of the keywords
We noticed this behavior too and our users get confused by this… Honestly adding * to everything seems worse than having by default a “strict” search. Maybe this should be a an adjustable search...
View ArticleClik here to view.
Different search results when changing the order of the keywords
I disagree with you there. Perhaps because we’re sysadmins that makes sense, but I can assure you when a users searches for ‘license’ they also want ‘licenses’ found… That’s just the way the Google...
View ArticleDifferent search results when changing the order of the keywords
Yeah you’re right. Having asterix everywhere sounds more reasonable. Still this is not the case at the moment and should be adjusted in upcoming versions?
View Article