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Scheduler not connecting to database
n0xlf: Current Status Channel: Microsoft365::Account in is active but not fetched for about 3 hours scheduler may not run (last execution of TaskbarCleanupJob.perform_now 22 days ago) - please contact...
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Scheduler not connecting to database
Thought I saw that in my logs related to the postgres timeout but maybe not - Great
View ArticleCustomer help desk manager
Would it help if you give them a limited agent access? For example configure this agents, that they have only access to overviews and tickets for their own company.
View ArticleDifferent search results when changing the order of the keywords
Should i file a bug report, or is this an expected behaviour?
View ArticleMissing 'Broadcast' module in Zammad WebSocket After Migration from 5.2.1
Infos: Used Zammad version: 5.2.1 and 5.4.1 Used Zammad installation type: source Operating system: Linux Expected behavior: When sending a message via WebSocket with the following format:...
View ArticleDifferent search results when changing the order of the keywords
I’m afraid I am unable to reproduce this during a moment my test instance does not have anything to do (as in no new data incoming etc). I moved one keyword from the beginning to the end and the...
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Customer help desk manager
richie_77: that they have only access to overviews and tickets for their own company But still have access to any customer / user in the system. If that’s something that’s not acceptable that might be...
View ArticleCustomer help desk manager
Ok, thats the point i’m missing so far. If the customer is that large, maybe a second isolated instance only for this customer would be an option?
View ArticleDifferent search results when changing the order of the keywords
Does it help, if i capture a video from what i’m doing during my search?
View ArticleDifferent search results when changing the order of the keywords
Not sure. In order to fix bugs we have to be able to reproduce them. :-/ You’re on latest 6.3.1…?
View ArticleDifferent search results when changing the order of the keywords
6.3 at the moment. Patch day is at weekend. I read from the security fix.
View ArticleDifferent search results when changing the order of the keywords
I will try it again tomorrow and will also be able to submit a screenshot. I know that won’t really help and I don’t even think the bug is with Zammad, because Zammad just queries Elastic for the...
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Different search results when changing the order of the keywords
We have exactly the same issue. We are on Zammad 6.3.0-1714727086.86c0f001.focal If I search for Dennis and 444 for example, I get 47 results. If I search for 444 and Dennis, I get 4 results. It...
View ArticleDifferent search results when changing the order of the keywords
I’ve tried it on another instace, where i have acces to - same behaviour. I will file a bug report tomorrow.
View ArticleDifferent search results when changing the order of the keywords
Give me a moment please.
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Different search results when changing the order of the keywords
Changing the query to (Dennis AND 444) gives the same 4 results. But removing the AND changes the results again:
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Different search results when changing the order of the keywords
Stable 6.3.1: alphabetical only numbers involved dvanzuijlekom: But removing the AND changes the results again: Yes. That’s elasticsearch query underneath though. If you those experiencing this issue...
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Different search results when changing the order of the keywords
Thanks for the quick diagnosis! Although it’s probably fair to say 6.3.1 is only out for one day now and running 6.3.0 was considered to being up-to-date until yesterday. We usually keep in line with...
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Different search results when changing the order of the keywords
All good. I put the quotes around the outdates for a reason.
View ArticleCustomer help desk manager
a separate system is a possibility. a limited agent would also work, if they could see nothing else about any other client. it isn’t about the size of the client, though. if we provide support to a...
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