LDAP nested Groups [Active Directory]
the current zammad LDAP integration filters groups via “(objectClass=group)”. Unfortunately this filter does not fetch users, that are assigned via a “group in group” construct: zammad admins set to:...
View ArticleAdd Markdown support to all Zammad content and knowledge base improvements
Hi, the editor for KB-Articles is a bit too “minimalistic” in being completely absent, it is just a plain box with no indication about usage whatsoever e.g: Images work when the just are put there...
View ArticleClik here to view.
Knowledge base better editor or Markdown/rst support
Hi guys, could you add some HTML editors in the “Text” boxes? You know, TinyMCE, CKEditor, OpenWYSIWYG or something like that. Answering to the client now is very hard without the tools for text...
View ArticleClik here to view.
Enable chat inside zammad portal / dashboard
The ability to turn on chat while inside Zammad for a customer would be great. Enable chat inside zammad portal / dashboard Interesting for future roadmap We are currently evaluating zammad as desktop...
View ArticleClik here to view.
Improvement suggestion/request: make tables visible
Hello, I know an Editor toolbar is on the request list, but I wanted to make sure that full support for HTML Tables is included. Especially the ability to format it and specify column widths. I can...
View ArticleClik here to view.
Association of customers to organization based on ldap
Hello, I am trying to assign organisations by using the department attritbute from our ldap. There are departments that want to see each others tickets in case a coworker already reported, for...
View ArticleAdd Markdown support to all Zammad content and knowledge base improvements
Hello, we’re service provider and use Zammad to documate our IT-Servicedesk. It often happens that we store certain snippets in Zammad - in the ticket as well as in the knowledge base. We would...
View ArticleFilter not working correctly, assigned to wrong operator
Infos: Used Zammad version: 6.3.0-1713783379.979314a7.jammy Used Zammad installation type: (source, package, docker-compose, …) package Operating system: Ubuntu Server 22.0.4 Browser + version:...
View ArticleClik here to view.
M365 OAuth - Client Secret not updating
Hey everyone, our client secret was about to expire on Saturday, May, 4th. So we created a new one on Monday, April 29th and changed the Zammad configuration. Zammad then was working until the prior...
View ArticleMobile version not loading: Loading failed for the module with source .../vite/
Hello, I am able to solve it with 664 but will now try with 644 as suggested by Mr. Generation.
View ArticleCan I install it with grafana on same Server ?!
Hello all I have s question can I install Zammad on my Remote Server and Configure it with elasticSearch and Installing Grafana on the Same Server and Link it to Zammad through ElasticSearch is that...
View ArticleMicrosoft incoming mail layout is broken
Infos: Used Zammad version: 6.2.0-1710254267.c6f4411e.centos8 Used Zammad installation type: package Operating system: CentOS Stream release 8 Browser + version: Chrome 124.0 (64-bit) Expected...
View ArticleCan I install it with grafana on same Server ?!
Yes you can. If you can’t figure out how, this video will help you:Using Grafana with Zammad
View ArticleM365 OAuth - Client Secret not updating
Updating the secret is not enough. You will also have to re-authenticate each affected channel so that it takes over the new secret configuration.
View ArticleTicket creation via API using PowerShell
Infos: Used Zammad version: 6.2.0-1712728678.1fb595f2.jammy Used Zammad installation type: OS Operating system: Windows Browser + version: Windows 11 Enterprise Expected behavior: Ticket being created...
View ArticleTicket creation via API using PowerShell
We had this topic several times. Apart from checking your production.log, please consider running a search on this forum as well: https://community.zammad.org/search?q=powershell
View ArticleCustom highlight color of tickets
Hello everyone, out of a usecase I had the idea that it would be good in Zammad to provide tickets in the overviews with different highlight colors, like the priorities. We would like the tickets of...
View ArticleClik here to view.
M365 OAuth - Client Secret not updating
Oh boy … thank you very much for that fast reply. Everything back up and working - as it affected 4 channels I assumed it’s a major issue and not account related. Documentation updated
View ArticleOTRS 6 import, some user passwords not working
Infos: Used Zammad version: 6.3.0-1713857963.c5266fae.jammy Used Zammad installation type: package Operating system: Ubuntu 22.04 Browser + version: Firefox 125.0.3 (64-bit) Expected behavior: All...
View ArticleProblem import From Zendesk with console method
Hi, did you see any errors inside the logs? Without additional information, it’s very difficult. Zammad normally only skippes “deleted” tickets.
View Article