New ticket from caller log with customer already filled
It works fine. Thank you, this is a great solution.
View ArticleUpgrade and migration from Version 2.9.0 (dockerised)
Is packager"dot"io safe? That is the official repo right?
View ArticleUpgrade and migration from Version 2.9.0 (dockerised)
The documentation states it’s the repository to use… right…?
View ArticleAPI response (accounting) does not match file-export via web-UI
I coded a workaround by downloading and parsing the Excel-File via api. Additionally I query the API (without download) to get the amount for the month and the ticket-id. The ticket id is needed to...
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Upgrade and migration from Version 2.9.0 (dockerised)
Hi again Forgive me if this is a dumb question and I think this forum doesn’t support docker installs… Wouldn’t using docker tags going from version 2.9.0 to 3.0 and so on be easier? When I reach 6.x...
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Upgrade and migration from Version 2.9.0 (dockerised)
Sure, you can try that, as well. The world is your oyster. I’m going to refer back to my original suggestion to have backups/snapshots of your production data before you do anything. Then you can...
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Upgrade and migration from Version 2.9.0 (dockerised)
Thanks. I would like to get paid support but I live in Zimbabwe and things are not good here at the moment. I have a client that needs the support and I have the time and need the work! Failing my...
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Add Markdown support to all Zammad content and knowledge base improvements
I guess a real mini-editor would be more in order than markdown. The mini-editor that’s available here (on the forum) would be almost completely fine, just need the ‘table’-button as well because...
View ArticleAdd Markdown support to all Zammad content and knowledge base improvements
There is already an improved WYSIWYG editor in the mobile view. I personally would prefer something in that direction with the upcoming new desktop view, instead of markdown support.
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CSRF token verification failed! // already did proxy_set_header...
letmesetupthis: replace $scheme by http take a look. This CSRF problem has been haunting you from the very beginning, but you are not getting to the bottom of the problem. This error occurs when a...
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Making customer chat available in the Knowledge Base
We are building our Zammad-based knowledge base to be the focal point for customer questions about our SaaS solution. We feel it is only logical to provide our customer chat facility in the very place...
View ArticleError ID xyz due to email issue
Infos: Used Zammad version: 6.3.0-1713527245.bf4df2a1.jammy Used Zammad installation type: package Operating system: Ubuntu 22.04 LTS Browser + version: Reproduceable on all Browsers (64-bit) Expected...
View ArticleMicrosoft 365 ticket font is broken
hello. we using ticketing by connecting Microsoft 365 e-mail. I would like to share a way to solve this problem as fonts are sometimes broken in emails coming through Korean. title is ok body is not...
View ArticleMultiple replacement users for out of office
I don’t find this useful because the normal agents are not allowed to select a role. But the main problem with the absence assistant in Zammad is that it’s not client-capable, and if someone is...
View ArticleMultiple replacement users for out of office
I do understand but usually you have either one person taking over for one or you have a team of people taking care. The latter is not possible in zammad.
View ArticleMicrosoft 365 ticket font is broken
Found the cause of the problem. The fonts in emails sent from Microsoft new Outlook and and chrome(office.com-outlook) are corrupted, but the fonts are not corrupted in the old Outlook Has anyone...
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Enable chat in Zammad interface for customers
I’m closing this as a duplicate in favor of Enable chat inside zammad portal / dashboard Interesting for future roadmap We are currently evaluating zammad as desktop support for an in-house...
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CSRF token verification failed! // already did proxy_set_header...
The CSRF functionality is a security functionality for HTTPs connections. It is not the applications fault that people do not follow documentation (which is there in that order for over 2,5 years by...
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Error ID xyz due to email issue
kamikazeedriver: 554 5.7.1 <anotheremail@yahoo.com>: Recipient address rejected: Sender is not same as SMTP authenticate username (Net::SMTPFatalError) You posted the answer to your question...
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