Hi @MrGeneration @fliebe92!
Elastic search indicates a problem with one ticket.
I checked this ticket and found that the agent’s last name had been changed from Edison to Jones. The last name change occurred based on updating the agent data via LDAP.
Previously, this user left a comment in the ticket, which is indicated by an error message in the log file.
And now I see that elasticsearch indicates that Jones - id messages (is null).
That is, elasticsearch tries to associate the comment with the ticket, but because the last name has been changed, it cannot do so.
System
updated User Login from ‘edison’ → ‘jones’
updated User Last name from ‘Edison’ → ‘Jones’
updated User Email from ‘edison@mydomain.com’ → ‘jones@mydomain.com’
