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SLA Mail Notification
Hello team, i’ve experienced a problem during the use of the product. I’ve configured the SLA for time di assign and time to resolve from the GUI. As shown in the picture below. . I’ve opened a fake...
View ArticleFollow up of "move/escalate" ticket to different group
We have a use case where we didn’t find a solution yet how to implement it currently in Zammad. Even speaking the customer support they didn’t have the answer for it, their suggestion was to come...
View ArticleCreate Ticket with API
Thank you for the reply. If I use OAuth2 Token, what should I put as the CALLBACK URL if the request will be coming from a standalone App?
View ArticleBranding / Corporate Identity in Helpdesk
As you’re using docker-compose making your changes persistent is the main “issue” and burden. You can adjust virtually anything via CSS if the technical scopes fit (selectors as example). However....
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Database relation error
fliebe92: /opt/zammad/contrib/packager.io/postinstall.sh That fixed my problem! Thank you
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Customer role ticket submission all groups invisible
Good morning @fliebe92, Have you had a chance to verify the report in more detail? Thank you, Best regards
View Article6.2 update - rake tasks 'NoMethodError' method_missing 'connection_config'
I could solve the error by changing the ‘connection_config’ part in db_preferences_mysql.rb and db_preferences_postgresql.rb to ‘connection_db_config.configuration_hash’. Next error was...
View ArticleStatusCode: 500 , Contact admin to solve this issue
yes by installing postfix and seting up everythng worked up but there is one problem it say email confirmation thing. In actual it isent sending me any kind of Emails to verify account . How that’s...
View ArticleCSRF TOKEN while using I-Frame
Expected behavior: As I am using Iframe on web allowing zammad to be accessed through HTML of another site. It should allow user to create and login into Zammad site through Iframe. And perform action...
View ArticleZammad Autofill Ticket
I do have Zammad 6.2 , I like to know a feature of Zammad. As I am planning to run Zammad as Ticketing system on another software which Generate Alerts. In that software , If user feels like I like...
View ArticleUse Warning Message Design
Is there an update? How can I trigger such special messages?
View Article#{ticket.articles.first.body} brings HTML Output
hello dirk did you manage it? I am facing the same problem and can’t manage to split the respective string using the <p> objects and then output it afterwards I wanted to split the string using...
View ArticleGive User the right to View All Open Tickets in Organization
Sorry for the late reply. Thanks Bloom I will look into this. Appreciate the feedback.
View ArticleFailed to rebuild elastic index
Hello! I need help with elasticsearch! Has anyone encountered such a problem? Used Zammad version: 6.1.0 Used Zammad installation type: package Operating system: Ubuntu 22.04 Elastic search: 7.17...
View Article6.2 update - rake tasks 'NoMethodError' method_missing 'connection_config'
You should fix the actual issue instead of “removing” safety functionality of Zammad. Not just are you using MySQL/MariaDB which is sunsetting to EOL but also in a non supported configuration.
View ArticleStatusCode: 500 , Contact admin to solve this issue
Sorry I do not underatand your question or issue.
View ArticleS/MIME and formatting bugs
Small Update regarding the unformatted insert in Safari. It works with a different shortcut (system shortcut): cmd + option + shift + v Perhaps it would be possible to display this shortcut if...
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