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Expert mode for email and o365
Title: Expert mode for email and o365 filters What is your original issue/pain point you want to solve? Our ticket system is set up for internal use. We need to set an email filter to ignore email...
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Missing required value for field 'body'
Infos: Used Zammad version: 6.1 Used Zammad installation type: (source, package, docker-compose, …) Operating system: Debian 12 Browser + version: Chrome, Safari, Firefox latest version Expected...
View ArticleTime Tracking Overview in Ticket
Title: See What note / task within a ticket took time. After I added a task or a note to a ticket I will be prompted to track my time spend on this task. Afterwards I just see the total time I have...
View ArticleQuestion about knowledgebase
Is this something that is considered for a future release? This would be really nice and would reduce the amount of tickets
View ArticleMissing required value for field 'body'
We are seeing the same ERROR in one of our webapps: I, [2024-02-03T17:08:28.993557#369765-143660] INFO -- : Started POST "/api/v1/tickets" for [FILTERED] at 2024-02-03 17:08:28 +0100 I,...
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Missing required value for field 'body'
github.com/zammad/zammad Missing value for 'body', but set in request. opened 07:01PM - 03 Feb 24 UTC rtheys needs verification ### Used Zammad Version 6.2.0-1706884711.0ecb2b87.bookworm ###...
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Token access section in admin profile is blank
Infos: Used Zammad version: 6.2.0-1706884711.0ecb2b87.bookworm Used Zammad installation type: (source, package, docker-compose, …) Package via Apt Operating system: Debian 12 Bookworm Browser +...
View ArticleAvailability to choose ticket owner from users without full permisison for group
Infos: Used Zammad version: 6.1.0-1701845240.5a81e629.bionic Used Zammad installation type: package Operating system: Ubuntu 18.04.6 LTS Browser + version: Chrome 121.0.6167.140 Expected behavior: I...
View ArticleError in Mobile Site
But when I understood it correctly, it’s only not working in the Chrome mobile browser on Android. And with the Samsung Android browser, it’s working?
View ArticleHide the Profiles from certain organizations
Infos: Used Zammad version: 6.2 Used Zammad installation type: source Operating system: Ubuntu 23 Browser + version: Explorer + V11 Expected behavior: Limit the view for reporting to a certain...
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Webhook in Zoom
Used Zammad version: 6.2.0 Used Zammad installation type: (Package) Operating system: Debian 12 bookworm Browser + version: firefox 122.0 Expected behavior: I am trying to connect Webhook with zoom...
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Multiple customers per ticket
Boiing587: From what I can see, the post you linked to is about being able to assign multiple agents to a ticket, while you’re asking about being able to assign multiple customers. So I don’t believe...
View ArticleEnhance webhooks to better work with Zammad API
What is your original issue/pain point you want to solve? Webhooks are great, but not when you actually try to call a Zammad API. Which are one or two concrete situations where this problem hurts the...
View ArticleError in Mobile Site
Thank you for replying. Yes that is correct. The Samsung Android browser works correctly. I just tried Android Firefox and it also works correctly. I tested Chrome again and it is giving the same...
View ArticleEnhance webhooks to better work with Zammad API
Maybe also a possible extension, to have it collected together: Enhancement for the webhooks - Custom headers
View ArticleError in Mobile Site
What are you doing in detail? Switching the state field and then clicking the “Save”-Button? Normally, when something is broken with the request, it should be visible in the console. Is the ticket...
View ArticleError in Mobile Site
When I tap the State field a few seconds go by and then the error page appears. It does not give me the list of states and I do not have the ability to tap anything else. Once the error page comes up...
View ArticleCannot remove email channel
@ab-cc did you ever fix this issue? I am having the exact same issue. I have configured email via MS365 (actually never set up the standard email channel) and this error annoys me. If you have created...
View ArticleError in Mobile Site
But you don’t have error messages, about a missing web socket connection? You could setLogLevel("debug") in the browser console and check if some additional information is visible which could help.
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