Error in Mobile Site
With this small information, we can not say anything. You should maybe describe some more about your setup, e.g. what kind of permissions and so on You could also check the browser console, if there...
View ArticleTicket Index missing
Here the final description to bypass the problem (not solving it…) - not recommended! (click for more details)
View ArticleTicket Index missing
Well, I guess you will have some trouble in the future when it comes to upgrading your Zammad instance. Disabling parts of the code by adding comments is not a good practice at all. Especially all...
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Ticket Index missing
You’re right and you’ve done well ! But we had no choice, our OTRS licence is expired. We will still investigate the case in our future test instance. For now, no issues; indexing is working fine, and...
View ArticleDownload READ emails from Google email
Infos: Used Zammad version: 5.2. Used Zammad installation type: package Operating system: Ubuntu Browser + version: Chrome Version 120.0.6099.234 Expected behavior: Actual behavior: We have a Google...
View ArticleUsage of Variables in Trigger conditions
Title: The usage of variables in trigger conditions What is your original issue/pain point you want to solve? → Currently, variables can be used to provide certain information (as trigger action)...
View ArticleCTI Integration Call Transfer
We use a self programmed 3CX-Zammad-Cti Connector over API. Thats works verry well! But Call Transfer are not correct Signalling in Zammad. Username was correct but number was incorrect (number from...
View ArticleHow to delete trial online account?
Used Zammad version: Cloud Used Zammad installation type:cloud Operating system: cloud Browser + version: firefox lates Expected behavior: Button: DELETE ACCOUNT Actual behavior: Cannot find an option...
View ArticleCTI Integration Call Transfer
I changed the category to feature request because I’m unable to spot the feature request. I’m also having trouble to understand the question. In both cases the template would be missing.
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How to delete trial online account?
Use the contact form and request your data removal? Or wait 30 days until our system nukes the instance automatically. zammad.com Contact Us for Your Questions | Zammad Reach out to our team at the...
View ArticleTicket Index missing
Consider doing a clean migration with a custom API script from the current to a new Zammad instance. You shouldn’t trust your data at all. The way you’ve migrated is not supported and will...
View ArticleCTI Integration Call Transfer
It’s verry simple. The call transfer means that the person called (this is what it says in the Zammad call log) transfers the call to someone else (this is not in the Zammad call log) so no one can...
View ArticleHow to delete trial online account?
I did add the contact link, please look at the end of my first reply.
View ArticleCTI Integration Call Transfer
So is this a feature request or a question you have? I still don’t understand. There’s still no template used for your first post so…
View ArticleCTI Integration Call Transfer
This is an important feature request for CTI Integration!
View ArticleError in Mobile Site
Thank you for replying. I enabled USB debugging and tried to view the error through chrome on a PC but it does not display any errors in the console. I thought maybe it was because the Chrome versions...
View ArticleeMail for every Notice, Comment or Action on a Ticket to Group eMail
Infos: Used Zammad version: 6.2 Used Zammad installation type: package Operating system: Debian 12 Browser + version: Edge 121 Expected behavior: we want an email for every “action” we do on a ticket....
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Hour input alert does not appear after updating the ticket
Used Zammad version: 6.2.0 Expected behavior: To classify a ticket by altering the status of the ticket trigger should be used to input agent hours. The final configuration is only the status of the...
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