Attachment forwarding in triggers
In triggers that send an email to a recipient, it would be nice to have the ability to forward the original message attachments. This request was already done by several people in the past, but all...
View ArticleAttachment forwarding in triggers
Unless there’s in the category “no can do” there’s no “yes or no” to them. Opening several threads to the same topic does slow us down and split the “hearts” over the threads. That may decrease the...
View ArticleLog In fail on Zammad
Well you can hardly use an HTTP based configuration for HTTPs traffic. There’s your error. Oh and SSO via non HTTPs is… a interesting choice as well.
View ArticleMicrosoft 365 Channel inbound settings
If this is the official “outlook.office.com” endpoint failing with a self signed certificate error, I’d have serious questions. Make sure you have no application aware firewall that plays man in the...
View ArticlePGP signed & encrypted problem
To reproduce this behavior, I use GPG4Win on Windows. When I send an email encrypted to Zammad, the email along with attachments is displayed correctly; similarly, when I only sign it, it displays...
View Article"How would you rate the support you received?" - Rating System
Hi Can you please guide me on it? on the integration part with lime survey
View Article"How would you rate the support you received?" - Rating System
Please keep technical questions out of feature requests for better overview. Create an own thread, please.
View ArticleSAML SSO with Authentik - Authentication failure - Callback URL malformed
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Microsoft 365 Channel inbound settings
Thanks for your reply, but my certificate is installed:
View ArticleMicrosoft 365 Channel inbound settings
Thanks for the feedback, we have a Firewall (sophos) but it delivers the same certificate.
View ArticleMicrosoft 365 Channel inbound settings
The main question is: What happened on 27th of January? You wrote that it worked before, so I guess the issue is in the environment, not in Zammad.
View ArticleMicrosoft 365 Channel inbound settings
Maybe, we have autoupdate for Ubuntu. This makes me wonder: “certificate verify failed (self signed certificate in certificate chain)”
View ArticleAttachment forwarding in triggers
I agree, that’s why I don’t understand the logic of blocking threads after a period of time, for features requests. This blocks me from adding a user case or to express a view on the feature request,...
View ArticleAttachment forwarding in triggers
The system automatically closes threads after some time of inactivity. This can’t be disabled in discourse but was adjusted some months ago so it takes more time to happen. So yes. On a closed thread...
View ArticleMicrosoft 365 Channel inbound settings
outlook.office.com is not part of your certificate chain and thus you cannot install an certificate for it. If you did, this might be the root of the issue. Just might.
View ArticleKnowledge Base search bar
Infos: Used Zammad version: 6.2.0 Used Zammad installation type: (source, package, docker-compose, …) Operating system: Browser + version: Expected behavior: Good morning, we have a problem with the...
View ArticleError in Mobile Site
Infos: Used Zammad version: 6.2.0-1706605597.530c7efe.jammy Used Zammad installation type: (source, package, docker-compose, …) Package Operating system: Ubuntu 22.04.3 Browser + version: Chrome...
View ArticleTicket Index missing
Hi, First of all, sorry for my delayed response. To make it brief, two weeks ago we realized that our OTRS 7 license will expire yesterday and the price had skyrocketed. I had to work tirelessly to...
View ArticleJoin Us in Making Zammad More Accessible - Translations with Deepl Integration
I recently discovered Zammad and I am very excited about its features. I did notice that translations are incomplete in my native language (Slovak) and joined to help translate the product. One...
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Join Us in Making Zammad More Accessible - Translations with Deepl Integration
You can apply for this after adding a significant number of translations. It’s not just “sheer number” but also time, because it means great responsibility etc. Thank you for your contribution at any...
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