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Possible to delete certain ticket communication entry?
eavenhuang: The 10-minute setting was counted from the article being created, or the timing when it was set to internal? The clock begins running from the article creation on, not any updated time....
View ArticleInfinite feedback loop on fake customer e-mail
Ignoring NDR mails in my very humble opinion is the worst way to approach this. Because: You won’t notice when you’re writing to a non existing mail address and that’s a bad situation. Zammad has a...
View ArticleFresh install on Debian 12: can't apply partial context to unlabeled file
SELinux needs to be enabled and installed in order to apply these kind of settings. The documentation explicitly states that this is optional if needed. But I must also say that your post is so...
View ArticleMessages on different mail addresses are merged into one ticket
Does this still happen if you upgrade an up to date Zammad 6.2?
View ArticleLink roles with LDAP
Sorry but what do you mean by “LDAP rules” ? More information on the used LDAP server and configuration within Zammad will be needed if you want someone to help you.
View ArticlePossible to custom report columns/fields?
The documentation tells you: https://docs.zammad.org/en/latest/appendix/reporting-tools-thirdparty/grafana.html#setting-up-required-data-sources If that’s not good enough because you e.g. have Grafana...
View ArticleMessages on different mail addresses are merged into one ticket
I will check after i do the update. Thank you.
View ArticleLog In fail on Zammad
I can’t log in to check the points. Are there other ways to check the settings?
View ArticleLog In fail on Zammad
The documentation has you covered. https://docs.zammad.org/en/latest/admin/console/zammad-settings.html#fqdn-setting
View ArticleHTML Processing Issues in eMails
I went through the trouble and forced failed html processing on my test instance. The provided commands in the old thread are still working perfectly fine. If they’re not working for you, you most...
View ArticleMicrosoft Authentication: 422 error
HI, thx for your reply. I don’t think it has something to do with the FQDN because i already could configure the M365 Channel (email). That is also with an app registration in Azure portal. Could it...
View ArticlePossible to custom report columns/fields?
Hi @MrGeneration , are you suggesting it’s better to also install Grafana on the same server where Zammad is running?
View ArticlePGP signed & encrypted problem
Hi @noezdev. Just out of curiosity: What app are you using to write PGP mails?
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Microsoft 365 Channel inbound settings
Infos: Used Zammad version: 6.2 Used Zammad installation type: package Operating system: Ubuntu 23.10 + nginx Browser + version: Edge we have a wildcard-certificate in our domain, which is delivered...
View ArticleMicrosoft Authentication: 422 error
Ok, i found the solution. It was a setting in my firewall.
View ArticleMicrosoft 365 Channel inbound settings
Hi @OLB. I guess you need to add your certificate in Zammad: click
View ArticleLog In fail on Zammad
I tested the whole thing again. Login is not possible if the HTTPS protocol is selected under System. But I have to change this because I would like to connect an Office365 account. Do I have to...
View ArticleLog In fail on Zammad
<VirtualHost *:80> # replace 'localhost' with your fqdn if you want to use zammad from remote ServerName 192.168.16.90 ## don't loose time with IP address lookups HostnameLookups Off ## needed...
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Custom title in web form
The default web form data entry misses a custom subject/title line. In the current situations, all tickets created from the web form have the same title/subject line, that can be only changed manually...
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