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Zammad Performance issue on version 5.0.2-1
I’m sorry if I use wrong grammar in this post, because English is my second language, please forgive me, thank you. I am having performance problems on version 5.0.2-1 Our Zammad Dasboard has been in...
View ArticleZammad Performance issue on version 5.0.2-1
Hi @luu.le. You need to update your Zammad instance. There were some performance improvements in the last versions, beside of this, your Zammad instance is not covered with security fixes etc.
View Article500 Error when trying to view Knowledge Base when signed in
Hi @shrisham. I removed the credentials you’ve posted to prevent any harm to your system. You have to check your production.log for the situation you’ve described.
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Getting error 503 after unexpected shut down
Well, you did not execute the command from the service file
View Article503 The server is temporarily unable to service your request due to...
Hi @Mani. With the given information, nobody can help you.
View ArticleHow to delete certain tickets in one-go?
It is quite simple and I would guess more safe than passing the ID in the console. Although I don’t want to provide console access to anyone else other than the server administrators. The server...
View ArticleCouldn't register user from login page
Hi @elhananjair. You need to check your production.log as well as your configured data privacy tasks.
View ArticleZammad stops updating information
Hi @ykz. Please update your Zammad instance to the current version.
View ArticleLDAP integration: where to find the full log?
Hi @jouvin. You can try to use the Rails Console and the HttpLog model to fetch some more information. zammad run rails console and then HttpLog.where(facility: 'ldap') maybe (untested).
View ArticleZammad Performance issue on version 5.0.2-1
Yes, thanks for your feedback @fliebe92 , we have upgraded the Zammad version 6.2, but we had to roll back the old version because we could not pass the docker init_1 container shake step I have this...
View ArticleZammad Performance issue on version 5.0.2-1
May I ask how did you do the upgrade, @luu.le?
View ArticleSpam & Notification Mails
Infos: Hi, we have a problem that I would imagine other people run into as well: A while ago we received a spam mail on our support mail address that wasn’t filtered out. This in turn was made into a...
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Zammad Performance issue on version 5.0.2-1
I followed this guide @fliebe92 GitHub Release v6.0.0 · zammad/zammad-docker-compose We've update Zammad to 5.2.3-32. Elasticsearch was updated from 7.17.3 to 8.5.0 using the Bitnami image We don't...
View ArticleTicket automatic assignment: conditions not working as expected
Thanks. The difference between your configuration and mine is that you added the condition “Owner is not current user” which for me is useless as assignation is done only if the owner is undefined…...
View ArticleZammad Performance issue on version 5.0.2-1
@luu.le this might be interesting for you, however, I have never did it by using docker compose. I’m sorry.
View ArticleTicket templates questions
i was thinking it may be a workflow thing, i will have to play with it more!
View ArticleZammad Performance issue on version 5.0.2-1
Yes, thanks for your response, I tried upgrading it but it failed
View ArticleZammad Performance issue on version 5.0.2-1
Has anyone ever done it? I really need your help
View ArticleNew person questions
I have never applied custom CSS myself. But it should work yes. And despite what I said earlier, the custom.css should be upgrade safe.
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