Trigger if creator is not an agent
Infos: Used Zammad version: 6.2 Used Zammad installation type: package Operating system: debian Browser + version: Chrome 120 Hi, I want to call a webhook in case the creator of the ticket is not the...
View ArticleCustomers should be able to view their own knowledge base
Hi everyone, Would it be possible to link a customer relationship via the knowledgebase? This means that if I have a customer who needs a technical how-to, hints or instructions, they can access this...
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Inner Chat Function For agents
It would be so helpful being able to do Agent to Agent chats so you can deal with multiple departments on a certain ticket rather than having to transfer it, quickly chat or group chat What is your...
View ArticleDifferent icon for tickets with "new" state
Hi, During a recent discussion with one our supporter groups, I got the same request for a distinct circle for new and open state. The workflow in this group is that tickets areiften assigned to...
View ArticleHide the "Customer" field when creating tickets and declare it unnecessary?
Used Zammad version: 6.2.0-1705920690.db7738e0.bookworm Used Zammad installation type: package Operating system: Debian 12.4.0 Browser + version: Firefox 121.0.1 Yesterday I installed Zammad under...
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Show last article of the ticket in the overview hover
It would be nice to have the information about the last article body visible in the ticket overviews. Or also a combination of the title and the article in case of that the title was cut by the...
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Email fetch problem, no tickets, Zammad 6.2.0
Infos: Used Zammad version: 6.2.0-1705920690.db7738e0.jammy Used Zammad installation type: package Operating system: Ubunut 22.04.3 LTS Browser + version: Firefox 122 Expected behavior: Email channel...
View ArticleEmail fetch problem, no tickets, Zammad 6.2.0
Ok, seems my complex construct with DavMail and Shared Mailbox seems not working in Zammad. It’s working fine in Thunderbird. I’ve changed the mailbox type to normal mailbox on our Exchange Server....
View Article58 failing background jobs
Used Zammad version: 6.2.0-1705920690.db7738e0.focal Used Zammad installation type: (source, package, docker-compose, …) source Operating system: debian Browser + version: NA Expected behavior: 0...
View Article58 failing background jobs
Now I can’t get results from searches. Tried restarting elasticsearch but nothing. Please help!!!
View Article500 Error when trying to view Knowledge Base when signed in
Hello! Thank you for pointing me to the logs, here is what I see when I try to click the knowledge base button when I am logged in as an admin or an agent with KB access, it seems to be expecting a...
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58 failing background jobs
Read and follow the documentation, please: https://docs.zammad.org/en/latest/install/elasticsearch.html wylie: ,“reason”:“No processor type exists with name [attachment]”
View ArticleInner Chat Function For agents
this is actually a really great idea - I would like this feature too could we somehow fund it to give it priority? would this be best as a core feature or a optional add-in
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Email sending recieving Error also not getting notification
giving error in sending emails
View ArticleTrigger if creator is not an agent
Does not look like that it is possible with triggers easily. I could only imagine some hacky solutions. You could try to create a new boolean field “created_by_agent” for the ticket object with...
View ArticleTrigger if creator is not an agent
Thanks for your answer, that’s indeed a workaround. But we don’t have many agents, so I opted for a less automated but also working solution: Just check if the customer is not a specific user (where...
View ArticleWebsite Form fails in Preview - 500 - ArgumentError
Hi, Used Zammad version: 6.2.0-1705920690.db7738e0.jammy Used Zammad installation type: package Operating system: Ubuntu 22.04 Browser + version: Edge, Chrome, Firefox - latest Expected behavior:...
View ArticleDocker compose restore
Is there any futher development on this question? I want to move my Zammad installation from package install to docker, but I have my files in the filesystem need to restore them, too. There is an old...
View Article58 failing background jobs
Hi, thank you for your answer. Unfortunately, I’ve read it and did everything, but I still get the same problem. Could I have a bit more of orientation, please?
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