Problem with assigning Ticket-Owner; sometimes wrong link
Hi, following the history of a ticket from yesterday. I’ve checked several older tickets; they look the same. Daniela opens a ticket (she’s a Zammad-Agent in the Teamassistence-Group) via eMail from...
View ArticleProblem with assigning Ticket-Owner; sometimes wrong link
I’ve an other idea - but not sure, if that could be the cause. As we setup Zammad, we created a new eMail-Address “helpdesk@domain.tld”, over which Zammad sends eMails. We used this address also for...
View ArticleCustomer role ticket submission all groups invisible
We have the same problem in our installation too. I cannot tell if it has been there before the upgrade to zammad 6.2 last friday, as we had the group selection hidden via core-workflow in our...
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Customer role ticket submission all groups invisible
Hi @plrlp-pmueller. If you can reproduce it in a fresh Zammad installation, feel free to create an issue in GitHub.
View ArticleIntegrate with GPT
I’m using a bot which answers the tickets. The bot grabs the ticket, anonymizes the content, queries langchain, and then prompts gpt. The response gets added as a note in zammad, so that the Agent can...
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Customer role ticket submission all groups invisible
Just to be clear I did a fresh new installation and yesterday after updating it the problem appeared Do you have any clue of i can solve it?
View ArticleIntegrate with GPT
This sounds interesting. How did you realize that? Which bot do you use?
View ArticleAdd user-"status" to scheduler-conditions
What is your original issue/pain point you want to solve? I want to automatically and regularly delete Zammad users that are inactive. Which are one or two concrete situations where this problem hurts...
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Customer role ticket submission all groups invisible
@akaheidy has been faster I’ve added my steps to reproduce the behaviour in our system to the github issue #4981
View ArticleCustomer role ticket submission all groups invisible
Hey @akaheidy, @plrlp-pmueller, thanks. Hopefully, I will have time to check this report in more detail soon.
View ArticleMicrosoft 365 add account error
Infos: Used Zammad version: 6.2.0-1702303938.81e0c1fd.jammy Used Zammad installation type: package Operating system: Ubuntu 22.04.3 LTS Browser + version: Chrome Version 120.0.6099.71 (Official Build)...
View ArticleMicrosoft 365 add account error
Hi @ehosch. AFAIK you need to enable IMAP on the account level, but I am not 100% sure though. Maybe this helps a little bit to configure it correctly.
View ArticleMicrosoft 365 add account error
Enabling IMAP did work so I think that should be documented in the instructions. Or better still, utilize the Outlook Graph API instead.
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Microsoft 365 add account error
ehosch: Enabling IMAP did work so I think that should be documented in the instructions It indirectly is: https://admin-docs.zammad.org/en/latest/channels/microsoft365/accounts/register-app.html
View ArticleNew feature in 6.2 Zammad tree group structure
Hi! There is a new feature in Zammad 6.2 - tree group structure. Tell me please am I right that the point of this feature is a visual map of organisation group structure? and there is no way to use...
View ArticleHow to hide some comments in tickets
Used Zammad version: 6.1 Used Zammad installation type: package Operating system: Linux Browser + version: Chrome Hi! is there some way to hide the messages from tickets wich agents send to customers?...
View ArticleNew feature in 6.2 Zammad tree group structure
Hi @PeterS812. Not sure if I got it correctly, but please have a look here.
View ArticleFehler "Relation »ssl_certificates« existiert nicht LINE 9" nach Update auf...
Infos: Used Zammad version: 6.2.0-1702303938.81e0c1fd.bullseye Used Zammad installation type: package Operating system: Debian GNU/Linux 11 (bullseye) Browser + version: Firefox 120.0.1 (64-Bit)...
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