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Trigger - check if Linear field is empty?
Hi there, quick question: How can I set a trigger to check if the field for a linear ticket is empty? Thanks Infos: Used Zammad version: latest Used Zammad installation type: cloud Operating system:...
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Trigger - check if Linear field is empty?
You can use regex. For empty fields you can write ^$ (it means: ^ is the beginning of the string and the $ is the end. In this case „nothing between this two symbols“)
View ArticleTrigger - check if Linear field is empty?
Thanks @Dennis1993 it’s what we got at the moment, I was just hoping there would be a simpler way? Should we mark this as a feature request then?
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Trigger - check if Linear field is empty?
In my opinion, no. Since we have regex here, it is very flexible and your wish can be easily implemented. So I think all is good
View ArticleRake searchindex rebuild Could not load database configuration, docker compose
Thanks, I fixed it last week by adding the database.yml to the zammad-railserver service in the docker-compose.yml
View ArticleCustom modal when replying to ticket
Hi @alessandrociviero , the time accounting dialogue for the ticket zoom is initialized here: zammad/app/assets/javascripts/app/controllers/ticket_zoom.coffee at...
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Rake searchindex rebuild Could not load database configuration, docker compose
canpy: I fixed it last week by adding the database.yml to the zammad-railserver service in the docker-compose.yml That is not the correct solution to this topic.
View ArticleCSRF token verification failed and Session invalid
Infos: Used Zammad version: 6.3.1-95 Used Zammad installation type: docker-compose Operating system: Ubuntu 24.04 Browser + version: Chrome 126.0.6478.182 / Firefox 128.0.2 Expected behavior: Log In →...
View ArticleInstall Zammad in Version 5.3 over apt
Hello everyone, I had Zammad 5.3 running in Docker / Portainer for 2 years. After an upgrade to version 6.x with several major changes seems too complicated, I want to detach Zammad from Docker and...
View ArticleInstall Zammad in Version 5.3 over apt
Ubuntu 20 was the highest available Ubuntu version at that moment, 22 wasn’t out back then. So you’ll have to start with a lower OS and then dist-upgrade it at a later point to be on latest on every...
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Win a Stylish Mug Featuring Upcoming Zammad Keyboard Shortcuts! ☕
The Shortcuts Mug Contest Ends Soon! Just a quick reminder that our contest to win a Zammad mug is wrapping up in just a few days! If you haven’t entered yet, now is the time: Win a Stylish Zammad Mug...
View ArticleCustom modal when replying to ticket
Very good! I solved it, before the line “new App.TicketZoomTimeAccounting(…” I added my custom component if @ticket.currentView() is 'agent' new App.TimeCustom( container: @el.closest('.content')...
View ArticleLDAP group role mappings are not saved
I had the same problem - this fixed it for me. I had existing working group-role mappings on my LDAP connection but couldn’t add any new ones for the new role.
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View option to reverese chronological order of threads within a ticket
Hi Tam! Thanks for the insight. I am unsure how that can be more convenient? When it is on the bottom, that is what you see first in the ticket, if it is on the top, you would have to scroll all the...
View Articlehosting Zammad on apache2 keeps timing out
Let me put this straight for your expectation management: This is a free community without any guarantee or warranty of getting help. If you expect commercial grade support here, I’m afraid you’re at...
View ArticleView option to reverese chronological order of threads within a ticket
Hi Mirta, I agree, when the ticket opens, the view automatically jumps down to the latest article/post. That is convenient and good. It would not make sense, to jump to the bottom of the ticket, if...
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Attachments loads to 100% but doesn't show
Infos: Used Zammad version: 6.3 Used Zammad installation type: docker compose run --rm zammad-railsserver rails r Operating system: windows 10 pro Browser + version: Firefox Expected behavior: I am...
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Failed emails not importing / reprocessing
Infos: Used Zammad version: Used Zammad installation type: (source, package, docker-compose, …) Operating system: Browser + version: Expected behavior: Created a script to reprocess the emails not...
View ArticleAttachments loads to 100% but doesn't show
I’m just guessing that you have a different proxy in front of the Zammads stack nginx? If so, the configuration of that vHost would be relevant. If not, look up the compose logs.
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