Issue with auto-reply e-mails
Here are the headers from an e-mail forwarded from Mailbox A mailboxA@domainA.tld) to Mailbox B (mailboxB@domainB.tld) : Return-Path: <mailboxA@domainA.tld> Delivered-To: clean-quarantine...
View ArticlePortainer Stack Persistent Storage
Infos: Used Zammad version: latest Used Zammad installation type: Portainer stack, Debian Operating system: Bookworm Browser + version: All Expected behavior: Converted docker pull from git repo into...
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Cleaning up emailed ticket responses
Ahh you are correct, it does collapse the extra content, the only exception I have noticed is where there is a single line reply, i still get one line of the previous email showing the “From: xxx”
View ArticlePortainer Stack Persistent Storage
Have you tried the original docker-compose.yml? We just had a hackathon where one team updated everything to be deployable via Portainer. It should work out of the box.
View ArticleHow to create PostgreSQL database?
While installing zammad, I got the following and a lot more similar errors: # apt install zammad .... # Clear cache... # database.yml found. Updating db... rake aborted! ActiveRecord::NoDatabaseError:...
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How to create PostgreSQL database?
I’ve tried to manually create the PostgreSQL database: postgres=# create role zammad with login password '<the password from database.yml>'; postgres=# create database zammad with owner zammad;...
View ArticleDashboard - Waiting Time always 0
SLAs are being used: For alle Tickets (except closed and merged) with all 3 values configured. There are escalated tickets on the dashboard, but now waiting time.
View ArticleDashboard - Waiting Time always 0
And communication articles, e.g. emails are being used….?
View ArticleDashboard - Waiting Time always 0
We just use notes (internal and external) with mail-notifications through triggers. I have read in the documentation that notes are also counted as communication articles.
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Position ticket attributes above or in between "Title" and "Text" in the...
Thanks for the FR. This FR stems from another forum post and a call between Gerrit and me. See: Core Workflows: Hide Title and or text - Technical assistance - Zammad - Community Maybe to clarify our...
View ArticleHow to create PostgreSQL database?
Seems I’ve solved the issue. Not sure this is either a Debian or Zammad issue, but here is the problem. After purging the package apt --purge remove zammad the directory /opt/zammad and the zammad...
View ArticleChange "Update" button if E-mail is sent
I would love to see this even go a step further. I think any kind of “public” article should be hinted in the button for the same reason.
View ArticlePortainer Stack Persistent Storage
Hi, yes I have. The stack and env provided above is a direct result of this. There are a number of env variables in the stack that are not in the git files, where it lists ‘Allow passing in these...
View ArticleReplies including two groups only update the ticket in one group
Infos: Used Zammad version: 6.3.1 Used Zammad installation type: Deb Operating system: Ubuntu 22.04 Browser + version: Any Expected behavior: Replying to a message including two group email addresses...
View ArticleEditable Checklist for Tickets
Has there been any movement with a checklist feature? It would be a huge improvement to Zammad. Another, perhaps simpler request, would be to have an editable pinned note or similar that you could use...
View ArticleEditable Checklist for Tickets
We generally do not communicate any ETAs or roadmaps. Bumping threads usually doesn’t move stuff up any list so use the heart function on the first article of this thread, please.
View ArticleHow to create PostgreSQL database?
We intentionally do not remove content so you don’t have an accidental data loss. You have to clean up yourself.
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Manage Trigger Role does not allow creating or updating triggers
Infos: Used Zammad version: 6.3.1 Used Zammad installation type: deb Operating system: Ubuntu 22.04 Browser + version: Any Expected behavior: A user with a role granting the Manage Trigger permission...
View ArticleManage Trigger Role does not allow creating or updating triggers
I’m not familiar with Zammad’s internals enough to know for sure but it looks like from the browser console and production log on the server it might be related to time zone permissions. Here is what...
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