Thanks for the FR. This FR stems from another forum post and a call between Gerrit and me. See: Core Workflows: Hide Title and or text - Technical assistance - Zammad - Community
Maybe to clarify our intent:
Our intent was to build a guided form for customers which guides them through the process to gather information. We made headway until we reached the point where we wanted to reposition title and text so that our intended workflow would be achieved.
This is where we are:
The numbers represent the chronological order in which order those steps should be filled. We would like to hide “title” (will be autofilled later) and have “text” show prefilled after step 3 (and remove 4)
I hope I made our intent clear… my english is a bit rusty 
We are probably going to move forward and use an existing external form builder like described here:
Zammad - Google Form - Create ticket via API | Medium
Reason:
- If we use core workflows for our guided processes every change would mean adjusting our existsing core workflows which could create unwanted side effects. It is also my experience that changing the ticket layout with core workflows gets complex real fast…
- If we use forms… we just add another form or change the existing one. We can build forms that are indepentent from one another.
Main downside from using external form builder is that we can’t verify login and cannot use zammad variables.