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I can't import an unprocessable email
Infos: Used Zammad version: 6.3.1 Used Zammad installation type: package Operating system: debian 11 Expected behavior: I would like to try to retrieve unprocessable mail. the rake command doesn’t...
View ArticleI can't import an unprocessable email
please use zammad run rake ... instead of zammad run rails rake .... I have slightly pushed you in the wrong direction. Sorry.
View ArticleI can't import an unprocessable email
ok thank you. do you have any idea why the mails in an outlook box are read by zammad but not processed? 2FA maybe not ?
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Trigger for empty emails
Regarding the empty subject: we use a Postmaster Filter based on this post.
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Telegram autoreply
Infos: Used Zammad version: 6.2 Used Zammad installation type: (docker-compose Operating system: debian 12 Browser + version: chrome 125.0.6422.77 Hello everyone. I implemented telegram integration,...
View ArticleTelegram autoreply
Addition. I checked the work with git through a trigger and a webhook.
View ArticleUpgrade Zammad 6.2 to 6.3.1 failed pg_isready
I have the exact same issue, on AlmaLinux 8.10 Running transaction Preparing : 1/1 Running scriptlet: zammad-6.3.1-1718095957.bfe18b8e.centos8.x86_64 1/2 /tmp/tmp.ejn9cLGPO1: line 36: pg_isready:...
View ArticleHow to improve zammad performance
Infos: Why make an HTTP Request (REST API) take so long? every request need at least 2second-7second Used Zammad version: 6.3x Operating system: elasticsearch: Limits: cpu: 2 memory: 4Gi Requests:...
View ArticleHow to improve zammad performance
Why not share the API call so that people could theoretically understand what you’re trying to do?
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How to improve zammad performance
this is the example of my k6 test, the average time its really so slow
View ArticleHow to improve zammad performance
I still have no idea what exactly you’re doing. It doesn’t seem to have any relevance to the provided link though.
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Changing Customer
I am sorry that the proposed solution does not solve your issue, I have misunderstood this part heinermann: we receive emails from an external telephone assistance company. it says who called and why....
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How to improve zammad performance
This is the example of how i track it. this is before i try to modify the WEB_CONCURRENCY to 4
View ArticleHow to improve zammad performance
I mean, here I have several processes that go through Zammad, like searching for users, creating tickets and creating articles based on ticket ID. Each action takes quite a long time, between 1-4...
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Configurable state display for customer
Title: configurable state display for customer What is your original issue/pain point you want to solve? I need to make some states appear as a different state for the customer. Which are one or two...
View ArticleUpgrade Zammad 6.2 to 6.3.1 failed pg_isready
For now I’ve reverted back to a snapshot before the update, installed all updates except Zammad and everything works.
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Upgrade Zammad 6.2 to 6.3.1 failed pg_isready
dragonfly: I have added the bin path to PATH /usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/root/bin:/usr/pgsql-14/bin That path looks troubling. The postinstall script (which is responsible for...
View ArticleTrigger for empty emails
Thank you for the reply! I am new to Zammad and the tag part is still a bit unclear to me. Do I need to create a tag for empty emails and a trigger first and then use this filter?
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Trigger for empty emails
Uswa: Do I need to create a tag for empty emails and a trigger first and then use this filter? That depends. If you just want to add a tag and nothing else (like we currently do), you need to create...
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