Infos:
- Used Zammad version: 6.3.1-1716973733.929318d1.jammy
- Used Zammad installation type: package
- Operating system: Ubuntu 22.04
- Browser + version: Chrome
Hi guys,
I’m trying to set up a new ticketing platform and I need to import data from Zendesk. I was trying to do so but I got the following error:
Problem with ObjectManager Attribute ‘brandimageurl’: Validation failed: Data type can’t be altered after creation (you can delete the attribute and create another with the desired value)
After this, the tickets migration is stucked. I know that I can move on by the zammad console and that’s fine, but it would be nice if the ticket migration was in place.
After checking the production logs, I got the following errors:
E, [2024-05-30T21:12:07.460235#710-149120] ERROR – : uninitialized constant Sequencer::Unit::Import::Zendesk::ObjectAttribute::AttributeType::Custom_status (NameError)
E, [2024-05-30T21:12:12.038274#710-149120] ERROR – : ImportJob ‘Import::Zendesk’ failed: Problem with ObjectManager Attribute ‘brand_image_url’: Validation failed: Data type can’t be altered after creation (you can delete the attribute and create another with the desired value)
E, [2024-05-30T21:12:12.038349#710-149120] ERROR – : Problem with ObjectManager Attribute ‘brand_image_url’: Validation failed: Data type can’t be altered after creation (you can delete the attribute and create another with the desired value) (ActiveRecord::RecordInvalid)
Any ideas?
Thank you.