Zammad slowing down more and more
Hey, thanks for the replies. A colleague had the idea, to migrate the vm-storage from a sata-ssd-storage to an nvme-storage, which we are testing right now. Too many people hopefully won’t be a...
View ArticleChange ticket history order to latest reply on top and old reply on the bottom
Infos: Used Zammad version: 6.3 Used Zammad installation type: package Operating system: Ubuntu 24.04 Browser + version: Firefox Expected behavior: When ticket is opended the latest email should be on...
View ArticleDatabase Migration 6.1 to 6.3 failed
Infos: Used Zammad version: 6.3 Used Zammad installation type: package Operating system: Debian 12 Browser + version: Does not matter ;( Expected behavior: Database migration works Actual behavior: We...
View ArticleZammad slowing down more and more
SSD is good. Habe you tried to set the WEB_CONCURRENCY? Here are the performance documentation about it: Configuration via Environment Variables — Zammad System Documentation documentation We have 60...
View ArticlePerformance Issue with Non-German Language Translations
I think it’s something special on your system when this is a problem. We never received such a problem and also from code perspective it make no sense.
View ArticleZammad slowing down more and more
I still suspect a faulty database configuration as OP described it comes over time. Ramping up the performance tunings will worsen the situation should I be correct.
View ArticlePerformance Issue with Non-German Language Translations
Maybe automatic translation by Google Chrome? Zammad translates from English to other languages, not from german to any other language.
View ArticleClik here to view.
Elasticsearch error when attempting to rebuild index after first install
thankyou, I read documentation which stated I needed to use HTTPS on version 8 of elasticsearch, but didn’t notice that I was using version 7.
View ArticleClik here to view.
Get error uninitialized constant...
Hello! Used Zammad version: 6.3 Used Zammad installation type: source Operating system: 22.04.1-Ubuntu Browser + version: Microsoft Edge for Business Version 124.0.2478.80 Expected behavior: Access...
View ArticleGet error uninitialized constant...
Please share all steps you’ve taken to upgrade Zammad. Also let us know from which version you’ve upgraded please.
View ArticleUnprocessable mail folder missing
Infos: Used Zammad version: 6.3 Used Zammad installation type: package Operating system: Debian Browser + version: Expected behavior: Unprocessable mails were located before on...
View ArticleUnprocessable mail folder missing
Hi, as of zammad 6 these are under the following directory. /opt/zammad/tmp/unprocessable_mail/ Have you tried what the documentation says ?...
View ArticleClik here to view.
Unprocessable mail folder missing
That is not correct. Unprocessable mails are no longer stored in Zammads file system as of Zammad 6.3. You can find the introducing release notes here (It’s recommended to read those as they contain...
View ArticleClik here to view.
Unprocessable mail folder missing
Hello, Thank you for the information, it’s been really helpfull. I am having an issue executing the command to export all the unprocessable mails on the ruby console: ¿Do you know what could cause...
View ArticleUnprocessable mail folder missing
See: https://docs.zammad.org/en/latest/admin/console.html#start-zammad-s-rails-console
View ArticleZammad throwing 502 Bad Gateway after upgrade
Hello, I run zammad upgrade today followed procedure from the site. Zammad old version was 3.6.0 and now it;s 6.1.0 That is bad since I needed to upgrade to version 4.0 first. I got that after exicute...
View ArticleClosed tickets reopens by itself
please i need help, when a ticket status closed its reopens by iteslf
View ArticleExternal access to zammad
I need help setting up the nginx configuration ! unfortunately i can’t reach or ping zammad from an external device. example ip : 172.66.2.4 is it maybe in the settings of sudo nano...
View ArticleClosed tickets reopens by itself
Welcome back. We still request you to use the issue template and thus to provide actual information. If you want help provide information.
View ArticleClosed tickets reopens by itself
What is the issue template. The issue we are facing is that when we work on open tickets, the state is changed to close and we update it. But after a few seconds the ticket that has a close state...
View Article