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Upgrade from 6.2 to 6.3 failed
MrGeneration: You’re supposed to upgrade Zammad without upgrading your database server at the same time. Thank you, I changed the procedure I was following to… systemctl stop zammad...
View ArticleIn a ticket or during its creation, it should be displayed the name of which...
Title: <In a ticket or during its creation, it should be displayed the name of which workflow is currently being used> What is your original issue/pain point you want to solve? I would like to...
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Overview not reshing since last update
JFI: We’re on a hunt for the issue in question, you can follow the trail with this Github Issue: Overview is not refreshing · Issue #5260 · zammad/zammad · GitHub
View ArticleEscalated tickets not sending mail notification to other agaents
Any assistance with the above request?
View ArticleEscalated tickets not sending mail notification to other agaents
This is a free community with no guarantee of help. If you require commercial grade support, consider a Zammad support contract. If not, which is fine, please have patience.
View ArticleMacros as buttons
I think you would need to rework these files: zammad/app/assets/javascripts/app/controllers/ticket_zoom/attribute_bar.coffee at stable · zammad/zammad · GitHub...
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Overview not reshing since last update
Hey @Dennis1993 , we might have found the cause for your issue. Would you be so kind and give it a shot tomorrow and update again? THX! Patch is ready in a couple of hours. Packager Packager.io -...
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Dashboard - Waiting Time always 0
matthias.rinser: I have read in the documentation that notes are also counted as communication articles. That is only correct if you enabled them to be a communication type of thing. This is not the...
View ArticleZammad tries to create new tickets with already assigned tickets numbers...
Are you running a second Zammad instance which e.g. was duplicated via backup and restore by any chance?
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Overview not reshing since last update
Hey, thank you very much! I can install the update at 11pm, because our Plattform is already used by many users 24/7. Then we test it tomorrow and I give you all feedback Thanks again for your support
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Connect Zammad API directly on PowerBI
Olá! Por gentileza como faria para efetuar a atualização incremental? Verifiquei e seria necessário passar o parâmetro de data na chamada API, porém não retona informações.
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Dashboard - Waiting Time always 0
On our instance it’s working. Maybe my config helps? Example of our Incident SLA All other SLAs are configured the same only the type is changed
View ArticleChannel.create Syntax changed?
I am using Zammad 6.3.1-1720156707.17f20fad.focal did the syntax of Channel.create change? Our groups are all Api based, so all tickets are only created by API and so far i created a channel using...
View ArticleZammad tries to create new tickets with already assigned tickets numbers...
That was the original plan. 1 - Upgrade the production zammad to latest version 2 - Backup prod version 3 - Migrate to future Prod. At the moment, we stayed at Phase 1 as the issue happened right...
View ArticleZendesk Migration Incomplete
Info: Used Zammad version: 6.3.1 Used Zammad installation type: Docker Compose Expected behavior: The Zendesk to Zammad migration to process all 82k tickets and import them to the new instance. Actual...
View ArticleOrganization Objects Side By Side
Infos: Used Zammad version: 6.3.1-1720156707.17f20fad.centos9 Used Zammad installation type: package Operating system: Oracle Linux 9 Browser + version: Firefox 127.0 (64-bit) Expected behavior: I...
View ArticleChannel.create Syntax changed?
hm I’m not aware of changes but you could try to use create!( instead create( then maybe some exceptions show up?
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Upgrade from 6.2 to 6.3 failed
Travis: systemctl stop zammad /opt/zammad/contrib/backup/zammad_backup.sh zammad run rails r "Rails.cache.clear" apt-mark hold zammad apt update apt upgrade apt-mark unhold zammad apt update apt...
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