Reporting tools
hi I’m trying to learn about zammad and new in using it I found that I can use Grafana with Zammad as reporting tools but to configure Zammad with Grafana I should have hosted Zammad . is there any...
View ArticleReporting tools
Who said you can use Grafana with SaaS only? It’s available for all installation methods as explained in our documentation.
View ArticleReporting tools
I tried to connect Grafana with Zammad through ElasticSearch I followed the Doc I found , when I reach the connection through elasticsearch point I couldn’t find “elasticsearch” in the “Integration”...
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Reporting tools
The documentation clearly states why. And the Grafana related documentation tells you how you get the information on on premise actually…...
View ArticleReporting tools
If the documentation doesn’t help you or you’re stuck, maybe this helps. This video takes you by the hand from installation to configuration on the same machine. Using Grafana with Zammad
View ArticleUnable to access localhosted zammad on windows system on same network
Are you using a proxies or are you on a different subnet? You say port 443 and 80 is open but does that show up on your other machines when you scan for ports of the zammad computer?
View ArticleGet the ticket title back from the REST API
I would like to get the title of the ticket after the internal id has been placed, so with the value of SystemID.Counter as specified in Settings → Ticket → Ticket Number Format. I already can get the...
View ArticleMini tutorial: create anti-spam rules automatically
I updated the tutorial, so webhook and deletion are a two-step-process now. I choose to simply add a new tag in the first scheduler, but be aware, if the second scheduler is not run for any reason,...
View ArticleGoogle Channel setup.
There should be an error message in the production.log. Sorry, I see docker compose. The railsserver-container outputs the “production.log” to stdout. So something like “docker compose logs -f...
View ArticleUpdate ticket send notification url with sso
Infos: Used Zammad version: 6.2.0-1705920690 Used Zammad installation type: (source, package, docker-compose, …) Operating system: Browser + version: Expected behavior: Good morning everyone, I have...
View ArticleCan't configure Trigger anymore
Can you check production log and JavaScript console for error messages?
View ArticleIntegrate with GPT
I am not sure, if you are allowed to use e-mails from your customers to train even a locally LLM.
View ArticleAdvanced reference detection by References: header
Hello, our Zammad Email channel has all advanced reference detection options set enabled such as the 3rd option References by In-Reply-To: and References: But the following use case is not covered by...
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Knowledge Base not authorized
Hey MrMole i could reproduce it… I think this is a bug and i create an issue: github.com/zammad/zammad Permission error on adding knowledge base answers opened 09:21AM - 03 Jun 24 UTC byPARSE bug...
View ArticleGet the ticket title back from the REST API
If you already can receive the ticket number (so the number attribtue), then look for the title attribute which holds the complete ticket title. Not always with the ticket number - it depends on the...
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Problem with emails and activities (scheduler may not run)
Used Zammad version: 6.2.0-1709902372.e5509ee8.bookworm Used Zammad installation type: package Operating system: Debian 12 Browser + version: Latest MS Edge + all others Expected behavior: Scheduler...
View ArticleGet the ticket title back from the REST API
In fact, the tickets I create thru the API do not have the title field filled with the information about the numbering. Is there a way to force Zammad to apply the numbering into the ticket and get it...
View Articlewhy are `internal` articles available thru API?
I was wondering why internal articles can be retrieived via JSON service at the endpoint /api/v1/ticket_articles/by_ticket/. Aren’t internal articles meant to be “private”?
View ArticleUnable to access localhosted zammad on windows system on same network
You can access Zammad from the same machine it’s installed on, and everything works? This sounds like a Network issue, not a Zammad issue. But any other system, and you get an error “The site can’t be...
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