- Original issue:
- Zammad hides large notes underneath a “show more” link.
- Which are one or two concrete situations where this problem hurts the most?
- Users currently miss any text pasted below screenshots responses, etc. because they are hidden by “show more” links.
- Why is it not solvable with the Zammad standard?
- There is no “expand notes by default” setting available.
- What is your expectation/what do you want to achieve?
- To have a global option within zammad to “show all notes as fully expanded by default” OR “do hide notes underneath show all links for long notes”
- What roles/people are involved: Agents + Users