Infos:
- Used Zammad version: 6.2
- Used Zammad installation type: Package
- Operating system: Ubuntu 22.04
- Browser + version: Chrome v120
Expected behavior:
- When a user is not signed in to Zammad, the Knowledge Base URL opens the KB correctly
- When a user is signed in to Zammad, and they have permissions to edit the KB, opening the KB should work the same
Actual behavior:
- When a user is signed in to Zammad, and they have permissions to edit the KB, opening the KB from the KB editor button at the top right results in 500 error
- Going to the KB URL directly when signed in also results in a 500 error
Steps to reproduce the behavior:
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URL for Zammad: helpdesk.leftovers.today
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URL for KB: helpdesk.leftovers.today/help
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Test agent user: testuser@zammad .org (I had a put a space between Zammad and .org so it would let me post)
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Test agent usre password: Testuser123!
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Open the KB URL without signing in, it will work correctly, then sign in with the test user account on the Zammad URL and refresh the KB URL, you will see a 500 error. The Agent account has all the permissions I can find for KB.