Original Issue/Pain Point:
- In our current workflow, we heavily rely on detailed time tracking, which includes descriptions of the tasks performed during the tracked time.
- However, Zammad’s current time tracking feature lacks the ability to add descriptions to time entries.
Concrete Situations Where This Problem Hurts the Most:
- When generating invoice for clients, we need to include detailed descriptions of what work was done in the time billed.
Why It Is Not Solvable With Zammad Standard:
- The current Zammad time tracking feature only allows for the logging of time without any context or description of the work done.
Expectation/Achievement:
- We would want to have a feature where, along with time entries, users can add a brief description of the task performed.
Mockup/Screenshot:
i.imgur dot com/pRej01y.png
This would be easy to add with an optional toggle.
i.imgur dot com/Yp2wHEQ.png