Hi there,
short update to this. I think, i know, why/where the error occures - but i’ve no idea, how to get around that.
I’ve send a eMail from b.xxx@domain.tld to it-support@domain.tld. Our Exchange-Mailserver redirects this eMail to helpdesk@domain.tld.
HelpDesk@domain.tld is catched with a Microsoft 365-Connection. Tickets will be created in the Group “IT-Abteilung”:
I’ve copied the Test-eMail in the Inbox of helpdesk@ and checked the Headers; Exchange is not rewriting the To:-Field from it-support@ to helpdesk@; so in the eMail, hitting the Ticket-System, there’s still a To: with it-support@:
From: =?iso-8859-1?Q?Bastian_xxx?= <b.xxx@domain.tld>
To: IT-Support <it-support@domain.tld>
The new ticket in Zammad is then opend for the Customer “it-support@” instead of my person:
So i’m not sure, why Zammad uses the To:-Field as Customer, and not the From:-Field.
Has anyone an idea, how to get around? I can’t manipulate (set/remove) the Header-Field “To:” in my Exchange Online-Redirectrule.