Creating Read-Only Customer Roles in Zammad 6.1.x for Specific Organizations

Infos:

• Used Zammad version: 6.1.x
• Used Zammad installation type: docker-compose
• Operating system: [Indica tu sistema operativo]
• Browser + version: All browsers / Mobile versions

Expected behavior:

I expect to create a read-only role for customers within a specific organization, where they can view tickets but cannot create or modify them. However, there should still be the ability for other users within the same organization to create and modify tickets as needed.

Actual behavior:

Currently, when I assign the customer role to users, they are still able to create and modify tickets. I haven’t found a way to restrict these permissions to create a read-only access level within the organization’s context.

Steps to reproduce the behavior:

1. Create a new role with ticket viewing permissions only. (failed because don´t exists view customer rol)
   

   
   

2. Assign this role to a user within the organization.

3. Log in as this user and attempt to view, create, or modify a ticket.

4. Observe that the user is still able to create or modify tickets, which is not the desired outcome.