Emails that could not be processed:

Infos:

• Used Zammad version: 6.3.1-1722948970.e504ff79.jammy
• Used Zammad installation type: package
• Operating system: Ubuntu 22.04.4 LTS
• Browser + version: n/a

Expected behavior:

• Process email normally

Actual behavior:

• Reports “emails that could not be processed”

Steps to reproduce the behavior:

• Just happens, don’t know why.

Sometimes the monitoring page reports “emails that could not be processed”

I follow the steps on Other Useful Commands — Zammad System Documentation documentation

But I can’t see what’s wrong with the email, if I re-import them (without editting), it just works.

Is there a way to reprocesse the email with export/importing them?

In what log file should I watch for clues why this is going wrong?