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Incorrect login name being populated for certain LDAP user

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Infos:

  • Used Zammad version: 6.0
  • Used Zammad installation type: (source, package, docker-compose, …) package
  • Operating system: Debian 10.10
  • Browser + version:
    Chrome, Edge, Firefox, private windows, to no avail

Expected behavior:

  • Users synchronized from LDAP (AD) showing LOGIN value name like username@edu.cn but the correct login name should be username

Actual behavior:

  • This happens to only one user for now and the user can’t log in to the Zammad system UI due to this LOGIN value

Steps to reproduce the behavior:

Since the users are synchronized from LDAP, I’m not sure how we can correct the login name for him?


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