- Used Zammad version: Zammad version 6.3.1-1718606786.7cdd0722.jammy
- Operating system: Ubuntu 22.04
Hi,
I have successfully installed Zammad on Ubuntu 22.04 and am now using the web interface. I have four roles: Admin, Customer, Support Lead (Agent), and Support Team. As a Customer, I create a ticket and assign it to a particular person in the Support Team by selecting the needed person (a team member of the Support Team under the Support Lead) by clicking the Owner button.
Afterwards, when I access the assigned ticket from the Support Team member’s login, who was selected as the owner of the ticket, I can still find the Owner button. This allows the Team Member to assign the ticket to another member, which I do not want.
Please help me remove the Owner button for the Support Team members.
I have attached the screenshot from the Team Member view,
