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Trigger not working for changing group based on email

well… the exact same result…it wont filter…

i think it has to do with something how the “From:” line is formatted, but it is just my guess…anyway im all out of guesses now Image may be NSFW.
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:sweat_smile:
any idea is appreciated…

i think i have tried all combinations now:
only email: hekuran.gashi@kikxxl-evrotarget.com
full “string”: "Hekuran Gashi" <hekuran.gashi@kikxxl-evrotarget.com>
and both of them at the same time like in the first screenshot…

BUT, at first when i was tesing filters, i did only like a few of them, and for each user i made a filter:


and then it did filter:

here is the history of the ticket:
Image may be NSFW.
Clik here to view.
pic-selected-240726-1705-30

(then there are a few lines with notification Ticket…which i cut out)

But we have about a looot of users, and i cant really do a filter for each of them, and we constantly get new ones, and old one leave…
that is not feasible…what i do with the “any of” drop-down, i get the list of users in a .txt file and just copy paste all of them…
and using the “contains” drop-down it does not work when i add a lot of email separated with a space…


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