Infos:
- Used Zammad version: 6.3.1-1719208095.8ca3e48a.jammy
- Used Zammad installation type: Ubuntu installation
- Operating system: Ubuntu 22.04.4 LTS
- Browser + version: any
Expected behavior:
- Change default new ticket creation to email
Actual behavior:
Steps to reproduce the behavior:
Based on Advanced customization settings — Zammad documentation
Hi, I’m very new to Zammad. I just got it installed and started using it for a few weeks. I want to change the default new ticket creation to email (default if received call) I searched and found the above link.
when I login (root) to ubuntu and type the command
Setting.set(‘ui_ticket_create_default_type’, ‘email-out’)
but it shows an error
-bash : syntax error near unexpected token `‘ui_ticket_create_default_type’,’
So, pls guide me how to command line before I can use
Setting.set(‘ui_ticket_create_default_type’, ‘email-out’)
Thank you