Infos:
- Used Zammad version: 6.2.0-1712728678.1fb595f2.bookworm
- Used Zammad installation type: package
- Operating system: Debian GNU/Linux 12 (bookworm)
Expected behavior:
Zammad version changing from 6.2 to 6.3
Actual behavior:
Apt fails to install / update the package “zammad”
Steps to reproduce the behavior:
systemctl stop zammad
/opt/zammad/contrib/backup/zammad_backup.sh
zammad run rails r "Rails.cache.clear"
apt update
apt upgrade
I’m trying to update the package version of Zammad from 6.2 to 6.3, at the end of the “apt upgrade” process, I see…
Errors were encountered while processing:
/tmp/apt-dpkg-install-onGGSF/37-zammad_6.3.1-1720156707.17f20fad.bookworm_amd64.deb
E: Sub-process /usr/bin/dpkg returned an error code (1)
The dpkg log looks like it’s claiming zammad is installed, but I can’t reach it’s webui anymore after doing the steps above.
2024-07-08 08:08:12 upgrade zammad:amd64 6.2.0-1712728678.1fb595f2.bookworm 6.3.1-1720156707.17f20fad.bookworm
2024-07-08 08:08:12 status half-configured zammad:amd64 6.2.0-1712728678.1fb595f2.bookworm
2024-07-08 08:08:12 status unpacked zammad:amd64 6.2.0-1712728678.1fb595f2.bookworm
2024-07-08 08:08:12 status half-installed zammad:amd64 6.2.0-1712728678.1fb595f2.bookworm
2024-07-08 08:08:13 status unpacked zammad:amd64 6.2.0-1712728678.1fb595f2.bookworm
2024-07-08 08:08:48 status installed zammad:amd64 6.2.0-1712728678.1fb595f2.bookworm
I also tried the solution in this thread, which mentioned using the -f flag for apt, this causes the package to “successfully install”, however, I then get stuck at a Zammad branded 500 page with the Zammad bird in a birdhouse.