Title: integrate Microsoft teams telephone
- What is your original issue/pain point you want to solve?
- Issue: manual ticket creation after teams call
- solve: automatic creation of ticket with caller info after teams call
- solve: cti function through teams calls
- Which are one or two concrete situations where this problem hurts the most?
- creating tickets
- no overview of calling-in customers
- Why is it not solvable with the Zammad standard?
- teams cti is not available in the current zammad for calls
- What is your expectation/what do you want to achieve?
- when a teams call comes in, a ticket is automatically created with the contact information (if in the contact list).
If there is any more useful information, feel free to share it all (e.g.: mockup screenshots, if something is UI related, or the API URL/documentation URL for a service you need a connection to).
Your Zammad environment:
- Average concurrent agent count:
- Average tickets a day:
- What roles/people are involved:
Anything else which you think is useful to understand your use case:
Thank you and have fun.