Infos:
- Used Zammad version: 6.1.0-1696849338.59fe2e15.focal
- Used Zammad installation type: docker-compose
- Operating system:
- Browser + version: Everyone, using atm Vivaldi 6.5.3206.48 (Stable channel)
Expected behavior:
- If a client send us a new email, Zammad creates a new ticket for it with a different ID.
Actual behavior:
- When a client send us a new email, Zammad just creates like an answer to an old ticket from the same customer without create a new ID, same header, old answers…
Steps to reproduce the behavior:
- When sending a new mail to our support account. Only happened with 2 of our clients.